Supervisor, Transport Operations

We are recruiting to fill the position below:

Job Title: Supervisor, Transport Operations

Location: Enugu
Job type: Full-time

Job Context

• The successful candidate will play a critical role in maximizing fleet utilization, improving operational efficiency, ensuring timely deliveries, and maintaining strong customer relationships across the assigned region.
• We are seeking a highly motivated and experienced Supervisor – Transport Operations to oversee the efficient utilization and deployment of transport assets while ensuring exceptional service delivery to clients.
• The incumbent will act as a key interface between the business and its customers, coordinating fleet operations, supervising fleet controllers, monitoring vehicle performance, and ensuring compliance with safety, operational, and service standards.

Key Performance Areas (KPAs)
Fleet Operations Management:

• Coordinate and supervise daily transport operations and fleet deployment activities.
• Monitor trip performance, truck utilization, transit times, and fleet availability.
• Escalate operational challenges and major incidents to the Transport Operations Manager.
• Manage and oversee the activities of Fleet Controllers.
• Ensure delivery of customer products in the right condition and within agreed timelines.
• Coordinate vehicle inspections before and after deployment.

Vehicle Monitoring and Maintenance:

• Ensure proper documentation of incidents, accidents, and insurance claims.
• Monitor preventive and corrective maintenance activities to minimize downtime.
• Coordinate with Workshop Services and maintenance teams to ensure prompt resolution of vehicle faults.
• Follow up on vehicle repairs, breakdown recoveries, and in-transit rescue operations.

Client Relationship Management:

• Provide regular updates on vehicle and shipment status.
• Foster strong customer relationships to support client retention and service excellence.
• Escalate delivery delays and service-related issues promptly.
• Serve as a key liaison between the business and customers.

Operational Administration and Systems Compliance:

• Maintain accurate operational records and transaction entries.
• Ensure accurate and timely updating of trips, loads, and operational data.
• Act as a super user and coordinator for transport management systems such as ERP, i-Manager, and SAP.
• Coordinate the collection and management of Proof of Delivery (POD) documentation.

Revenue and Performance Management:

• Reconcile operational records with client reports to ensure vehicle availability and revenue optimization.
• Support continuous improvement initiatives through performance analysis.
• Reconcile trip revenues, mileage, PODs, and delivery timelines for billing purposes.
• Review trip profitability and fleet performance metrics.

Safety, Health, Environment and Compliance:

• Ensure compliance with all company and regulatory safety requirements.
• Monitor and report safety violations through designated systems.
• Facilitate toolbox talks and safety engagements with drivers and operational teams.
• Promote and champion a strong safety culture within the operation.

Reporting:

• Flash Reports
• Expected Delivery Date (EDD) Reports
• Provide operational insights to support effective decision-making.
• Safety and Incident Reports
• Fleet Utilization Reports
• Generate and submit operational reports including:
• Daily Trip Profitability Reports

Qualifications Required

• HND or Bachelor's Degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field.

Professional Certifications (Advantageous)

• Chartered Institute of Logistics and Transport (CILT) certification.
• Supervisory Safety Course Level 3 – Nigerian Institute of Safety Professionals.
• Associate Member of the Association of Inventory and Distribution Professionals (AIDP).
• General Safety Course – Nigerian Institute of Safety Professionals.

Skills and Experience Required:

• Good knowledge of the Nigerian road network and transport regulations.
• High attention to detail and reporting accuracy.
• Pre-MDS experience will be an added advantage.
• Sound decision-making ability.
• Strong problem-solving and troubleshooting skills.
• Collaboration and teamwork.
• Good understanding of fleet management practices and transport operations.
• Strong analytical skills with proficiency in Microsoft Excel and Google Sheets.
• Experience using ERP systems and transport management platforms such as SAP and i-Manager.
• Strong communication and stakeholder management skills.
• Experience managing Fast Moving Consumer Goods (FMCG) and/or Food & Beverage transport operations is desirable.
• Experience in fleet utilization, rescue and recovery operations, and customer service management.
• Ability to work effectively in a fast-paced operational environment.
• Minimum of 5 years' experience in transport, logistics, fleet management, or a related industry.
• Strategic planning and execution.
• Customer-centric approach.
• Previous experience managing transport operations within a supply chain environment.
• Experience in third-party logistics (3PL) operations.
• Leadership and people management capability.