Specialist, Customer Experience (Portland)

???? Description

• Provide best-in-class service to healthcare providers via calls, emails, and chat.
• Upsell features and tailor solutions for providers.
• Build authentic connections and inspire engagement to promote platform use.
• Learn Zocdoc's platform to demonstrate value across channels.
• Maintain accurate records of all interactions with providers.

???? Requirements

• Excellent communication in written and verbal form.
• Customer service experience, healthcare or tech field preferred.
• Strong problem-solving and adaptability in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Dedication to delivering best-in-class service and promoting Zocdoc's mission.

???? Benefits

• Flexible work environment
• Competitive PTO
• 100% paid health benefits (medical, dental, and vision)
• 401(k) with employer match
• Corporate wellness program with Wellhub
• Sabbatical leave (5+ years)
• Parental leave and fertility/family planning support
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

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