Social Media & Admissions Support Officer in a Fast-Growing Travel, Education, and Business Consulting Company

They are recruiting to fill the position below:

Job Title: Social Media & Admissions Support Officer

Location: Lagos
Employment Type: Full-time (Remote / Hybrid)
Industry: Travel & Business Consulting
Work Schedule: Monday - Saturday (Half day on Saturdays)

Job Summary

• We are seeking a smart, proactive, and organized Social Media & Admissions Support Officerwho will support the company’s digital growth, customer engagement, admissions processing, visa support, lead generation, and administrative coordination.
• The ideal candidate should be social media savvy, detail-oriented, customer-friendly, and able to manage multiple responsibilities effectively.

Key Responsibilities
Social Media Management:

• Monitor audience engagement, comments, and Dms
• Create and publish engaging content across Instagram, TikTok, Facebook, WhatsAppand other platform
• Utilize tools such as Canva, CapCut, and other AI/content tools to improve productivity.
• Write captions, hashtags, and content descriptions
• Assist with recording, editing, and posting videos and graphics
• Support the growth and visibility of the brand using content and social media strategies

Lead Generation & Follow Up:

• Qualify leads and direct serious prospects into the sales pipeline
• Support conversion of prospects into paying clients.
• Respond promptly to inquiries from social media and WhatsApp
• Maintain organized records of leads and conversations
• Follow up consistently with interested prospects and clients

Admissions & Visa Support:

• Track application progress and communicate updates to clients
• Assist clients with admission and application processes
• Maintain professionalism and confidentiality when handling client information.
• Organize and review application documents and checklists
• Support visa application preparation and documentation

Administrative Support:

• Assist with customer service and client communication when required.
• Prepare weekly reports on content performance, leads, and application progress
• Maintain organized records using Google Drive, spreadsheets, or CRM tools
• Attend meetings and provide weekly operational updates

Key Performance Indicators (KPIs)

• Number of successful admissions and visa support cases handled
• Accuracy in record keeping and reporting
• Consistency and quality of social media content published weekly
• Overall professionalism, productivity, and contribution to team goals.
• Growth in engagement, visibility, and followers across platforms
• Number of qualified leads generated and followed up
• Response time to customer inquiries and follow-up effectiveness

Requirements & Preferred Qualities

• Ability to create simple graphics and video content
• Minimum of OND, HND, or B.Sc. in any discipline
• 2 years and above experience in social media, customer service, admissions support, or administrative roles
• Good written and spoken English
• Interest in travel, relocation, education, or international opportunities is an added advantage.
• Creative thinker with a positive and professional attitude
• Strong communication, follow-up, and customer service skills
• Basic knowledge of social media platforms and digital content creation
• Organized, detail-oriented, and able to multitask effectively
• Proficiency in tools such as Canva, CapCut, Google Workspace, WhatsApp Business, and AI tools is an advantage
• Fast learner, responsible, proactive, and trustworthy
• Age Range: 25 -35 years

Salary
N160,000 Monthly.

Benefits

• Leave allowance
• Pension (statutory)
• Additional incentives upon meeting monthly targets.
• HMO after probation