Shared Service Control Intern (Remote)

We are recruiting to fill the position below:

Job Title: Shared Service Control Intern

Location: Lagos (Remote)
Job Type: Internship

About this Role

• The successful candidate will learn to independently conduct reviews and control assessments of documented and undocumented head office operational processes—spanning customer complaints, facilities, human resources, and other E-business and product control functions—to validate that process designs exist, are adequate, and operate effectively according to design.
• The Shared Service Control Intern is responsible for assisting in the review and assessment processes of assigned head office operational functions.
• In this role, you will help maintain our repository of policies and standards, report on gaps periodically, and temporarily assist with some E-business control review functions.

Responsibilities

• Complaint Management Assessment: Conduct control reviews and assessments of the complaint management process (L1, L2, L3). Report on design and operational efficiency, and feed findings to the IT General Controls, E-business, and Product teams to improve risk maturity.
• General Support: Carry out any other tasks assigned to improve the physical security posture and overall internal control maturity model.
• Transaction Validation: Assist in monitoring automations that test transaction data, system configurations, and applications to validate that only qualified transactions are streamed and accepted for processing.
• Policy & Document Repository: Monitor entity-level control by managing the central policy and procedure repository of the Bank to promote availability, controlled access, and regular updates to policies, standards, frameworks, and SOPs.
• Asset & Valuation Control: Assist in reviews and assessments of facility, premises, property, equipment, and other physical revenue-generating assets to validate physical existence while linking their values on records (asset register) to the consolidated financial positions for completeness, valuation accuracy, depreciation, and carrying value.
• Outlier & Trend Analysis: Help monitor individual product and GL data for outliers in patterns or trends to proactively detect wrong GL configurations, wrong product outputs, or unconventional GL/account positions, and assist in following up for timely resolution (max T+3).
• HR & Non-Core Reviews: Review HR processes and other non-core activities within the Bank, reporting on process design effectiveness and operational efficiency.
• Threshold Management: Support daily monitoring of automations or processes to report on net exposure in any Accounts Receivable and Accounts Payable product class above acceptable thresholds (days and value).
• Procure-to-Pay Review: Assist in control reviews of the purchase and pay process, tools, stores, and inventory handling, as well as validation of accounts payable (AP) metrics and reporting of over-aged positions in the AP GL.
• Reconciliation & Exposure Monitoring: Assist in monitoring and reporting on automations or processes to daily test and report on outstanding settlement positions (inbound/receivable and outbound/payable) in GL or accounts of various e-business products, ensuring exposures are closed out latest T+3.

What success looks like in this role

• Seamless collaboration with cross-functional teams to resolve issues quickly and drive continuous process improvements.
• An organized and up-to-date central policy repository that provides frictionless, controlled access to key frameworks and SOPs.
• Timely and precise tracking of daily outstanding settlement positions, ensuring exposures are flagged and resolved within T+3.
• High-quality, objective reviews of physical assets and operational processes (HR, Procurement, Complaints) that proactively spot gaps and improve risk maturity.

Requirements
Experience & Background:

• Experience: Basic experience in conducting internal control assessments.
• Framework Knowledge: Foundational knowledge of internal control frameworks (e.g., COSO) and relevant industry standards.
• Educational Background: A Bachelor's Degree.
• Certifications: Relevant data analytics and Big Data handling certifications are highly valued.

Skills & Competencies:

• Risk Management: Ability to assess and report on the effectiveness of controls in various processes and identify weaknesses.
• Analytical Skills: Strong ability to conduct control reviews, assess data for completeness and accuracy, and identify control deficiencies.
• Adaptability & Professionalism: Eagerness to adapt to evolving control frameworks, with high integrity and objectivity in assessments.
• Technical Understanding: Good understanding of financial records, asset management, purchase-to-pay processes, and complaint management.
• Attention to Detail: Meticulous in validating the physical existence of assets, linking values, and reviewing financial records.
• Organizational Skills: Proficient in managing central policy repositories, ensuring structured access and regular updates.
• Communication: Excellent written and verbal communication skills to report findings and collaborate with IT, E-business, Product, and HR teams.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• A collaborative and supportive work culture dedicated to professional development and continuous learning.