Service Delivery Manager

We are recruiting to fill the position below:

Job Title: Service Delivery Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

Responsibilities

• Inform clients of unforeseen delays or problems.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Ensure the adequacy of sales-related equipment or material.
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Handle the processing of all orders with accuracy and timeliness.
• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.

Job Requirements

• Excellent verbal and written communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Proficiency in English.
• A team player with high level of dedication.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent internal communication skills.
• B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.