Senior Service Engineer

Husk is one of the world’s leading rural energy providers. We provide low-cost and reliable power to rural households and businesses, entirely from renewable energy sources. Powering economic possibilities in every village is at the heart of everything we do.

We design, build and operate the lowest cost hybrid (solar and biomass) power plant and distribution network in India and Africa. To date, Husk has provided electricity to over 15,000 homes and business, reducing 95,000 tonnes of CO2. Our aim is to provide 30MW of power to 225,000 customers by 2025, and save 350,000 tonnes of CO2 each year.

We are recruiting to fill the position below:

Job Title: Senior Service Engineer

Location: Lafia Road, Nasarawa

Job Description

• The C&I Operations Engineer/Lead owns the full operational lifecycle of Husk's Commercial & Industrial (C&I) solar portfolio in Nigeria - from commissioning handover (HOTO) through day-to-day service delivery, maintenance execution, customer relationship management, and performance reporting.
• The role is the single operational accountability point for all active C&I sites, ensuring asset uptime, contracted SLA fulfilment, and customer satisfaction are consistently achieved.
• This is a hands-on, field-anchored position requiring deep technical competence combined with the commercial maturity to manage high-value client relationships directly.
• As the C&I portfolio scales, this role will anchor the foundation of Husk Nigeria's C&I Operations function and is expected to evolve into a team leadership position.

Key Responsibilities
Asset Operations & Uptime Management:

• Maintain accurate site logs, operational parameters, and energy flow records for each C&I asset.
• Own the operational performance of all active C&I sites - ensuring maximum plant availability and energy delivery in line with contracted SLAs.
• Monitor daily site performance data and act on anomalies proactively before customer escalation.

Preventive Maintenance (PM):

• Schedule and mobilise field technicians, third-party service vendors, and spare parts to execute PM on time and within budget.
• Maintain PM completion records, checklists, and compliance documentation for all sites.
• Design and execute structured Preventive Maintenance programmes for all C&I sites in accordance with OEM specifications, IEC standards, and Husk's Technical & Operating Standards.
• Conduct periodic site inspections to validate PM quality and identify emerging failure risks.

Corrective Maintenance (CM) & Fault Resolution:

• Lead fault diagnosis, root-cause analysis, and resolution - hands-on where required, coordinating specialist support for complex faults.
• Manage escalation protocols: ensure critical faults are acknowledged within 1 hour and resolved within agreed MTTR targets.
• Track open corrective actions, prevent repeat failures, and close out tickets systematically through the maintenance management system.
• Serve as the primary technical response owner for all unplanned faults, equipment failures, and site outages across the C&I portfolio.

Customer Relationship Management (Post-HOTO):

• Conduct regular service review meetings with clients; present performance reports, address concerns, and maintain trust throughout the PPA lifecycle.
• Identify and escalate any commercial, contractual, or relationship risks to the Senior Director in a timely manner.
• Serve as the primary operational point of contact for all C&I customers after commissioning handover - managing the day-to-day relationship with professionalism and responsiveness.
• Manage customer complaints and service requests within defined SLAs - ensuring formal logging, root-cause communication, and satisfactory resolution.
• Proactively communicate planned maintenance schedules, outages, and system changes to affected customers in advance.

Reporting & Performance Visibility:

• Flag performance risks and operational deviations proactively with recommended corrective actions.
• Maintain accurate records of all service events, faults, vendor activities, and customer interactions.
• Contribute C&I operational data and narrative to the Operations Dashboard and Monthly Performance Reviews (MPR).
• Prepare and submit weekly site performance reports and monthly Operations Summaries covering uptime, Solar generation, preventive/corrective maintenance status, usage and customer satisfaction.

Vendor & Contractor Management:

• Validate vendor deliverables, certify work completion, and process invoices accurately and on schedule.
• Manage C&I-specific service vendors, OEM partners, and field contractors - tracking SLA compliance, mobilisation timelines, and quality of work.
• Support procurement of spare parts, consumables, and specialist services in alignment with approved operational budgets.

HSE & Regulatory Compliance:

• Enforce HSE standards at all C&I sites - conducting safety inspections, ensuring compliance, and promoting a zero-incident culture.
• Maintain and update commissioning records, HOTO documentation, and regulatory compliance files for all active sites.

Commissioning Support & HOTO:

• Ensure all new sites are fully onboarded into the operational management system at HOTO — with monitoring connectivity, PM schedules, and vendor coverage confirmed.
• Support the Projects team during the commissioning phase of new C&I installations — participating in testing, verification, and snag resolution.
• Own the formal HOTO process from Projects to Operations: validate completeness of commissioning documentation, site readiness, and client acceptance before assuming operational responsibility.

Qualifications

• Structured thinker who reports with clarity, escalates with precision, and documents thoroughly.
• Solid understanding of relevant standards: IEC 62446, IEEE 1547, ANSI relay codes, and Nigeria electrical safety regulations.
• Proven ability to manage multiple sites simultaneously, with accountability for uptime, SLAs, and client satisfaction.
• Strong customer-facing presence: professional, calm under pressure, and capable of managing high-value client relationships.
• Demonstrated experience managing O&M for installations of >200 kWp capacity, including corrective and preventive maintenance execution.
• Hands-on, self-starting operator who can diagnose and resolve faults independently - without waiting for direction.
• COREN registration (or active pursuit) is an advantage.
• Prior exposure to BESS (Battery Energy Storage Systems) and AC-coupled hybrid configurations is preferred. Strong working knowledge of solar PV systems, BESS, hybrid inverters, AC/DC distribution, and protection systems.
• Proficiency in reading and interpreting single-line diagrams, protection coordination schemes, and system performance data. Familiarity with energy monitoring platforms.
• Minimum of 5 years of hands-on experience in operations, maintenance, or technical service delivery for large-scale solar PV, hybrid energy, or C&I power systems.
• Relevant technical certifications in large solar PV systems, battery storage are a strong plus.
• Bachelor's Degree in Electrical Engineering, or a closely related engineering discipline.
• Experience managing service vendors, field technicians, and third-party contractors.