Senior Account Management Officer

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

Location: Lagos
Employment Type: Full-time

Job Summary

• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.
• Senior Account manager responsibilities include overseeing anddeveloping long-term relationships with a portfolio of clients.

Typical Job Duties and Responsibilities

• Cross selling and Upselling to increasing revenues
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Assist with challenging client requests or issue escalations as needed.
• Be the primary point of contact and build long-term relationships with customers.
• Build and maintain strong, long-lasting client relationships.
• Daily Proactive Routine Calls for Customer Survey.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Develop new business with existing clients and/or identify areas of improvement.
• Liaise between the customer and internal teams.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Retention and Win-back

Requirements

• Ability to prioritize and multitask
• Strong verbal and written communication skills.
• Excellent listening, negotiation and presentation abilities
• BA / BS Degree in Business Administration, Sales or relevant field
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• High level of accuracy and attention to detail
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Ability to have difficult conversations
• Experience delivering client-focused solutions to customer needs

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.