ETC Workforce Services Limited (EWS) is a leading Workforce Management, HR Consulting and Recruitment Organization; Empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support.
We are recruiting to fill the position below:
Job Title: Sales Admin Officer
Location: Lagos
Employment Type: Full time
Job Description
- The Sales Admin officer is responsible for supporting the sales team by ensuring efficient RFQ submissions, accurate order processing, and excellent customer service.
- This role is crucial in maintaining smooth sales operations and delivering a positive experience for customers.
Key Duties and Responsibilities
- Assist in preparing and submitting accurate RFQs (Request for Quotation) to customers.
- Collect and organize necessary information from internal teams (e.g., engineering, production) to complete RFQs.
- Track and log RFQ statuses in the CRM/ ERP system and follow up with customers as required.
- Accurately input customer orders into the company’s ERP system.
- Maintain a record of customer interactions for future reference.
- Provide accurate product information and order status updates to customers
- Maintain accurate records of RFQs, orders, and correspondence in the CRM/ERP systems.
- Prepare basic reports on sales activities, RFQ outcomes, and order fulfillment rates.
- Support the sales team with scheduling meetings, organizing documentation, and preparing presentations (as needed).
- Assist in data entry and data cleaning tasks.
- Verify order details to ensure alignment with RFQs and customer agreements.
- Coordinate with production and logistics teams to confirm order timelines and delivery schedules.
- Communicate updates on order statuses to customers and internal stakeholders.
- Respond promptly and professionally to customer inquiries about RFQs, orders, and general product information.
- Resolve basic customer service issues and escalate unresolved or complex customer issues to senior team members or managers.
Competencies and Qualifications
- Bachelor's degree in Business Administration, Sales, or a related field (preferred).
- Prior experience in an administrative or customer service role
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Basic understanding of customer service principal
- Ability to work independently and as a part of a team
- Strong organizational and time management skills
- Experience with CRM software (e.g., Salesforce, HubSpot)
- Knowledge of the manufacturing industry (preferred but not required)
- Excellent communications and interpersonal skills
- Strong attention to details and accuracy
How To Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 24th March, 2026.
