Rooms Division Manager

Bolton White Group - We are a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Monitor compliance with Bolton White Group brand standards and quality assurance requirements.
• Conduct regular departmental meetings, shift briefings, and performance review sessions.
• Supervise housekeeping operations to ensure room readiness and adherence to quality standards.
• Drive employee engagement, motivation, and teamwork within the Rooms Division.
• Support VIP arrivals, group check-ins, special events, and other high-profile guest requirements.
• Lead and manage all Rooms Division operations, including Front Office, Housekeeping, Reservations, Guest Relations, Concierge, Bell Desk, and Laundry.
• Ensure efficient and professional guest check-in, check-out, and billing processes.
• Perform any other duties assigned by the General Manager in support of the hotel's strategic objectives.
• Maximize room revenue by optimizing occupancy, Average Daily Rate (ADR), RevPAR, and room inventory management.
• Ensure all guest rooms, public areas, and back-of-house areas meet the hotel's cleanliness and presentation standards.
• Monitor guest feedback, online reviews, and complaints, ensuring prompt resolution and effective service recovery.
• Prepare duty rosters and manage staffing levels to ensure efficient operations and productivity.
• Ensure the delivery of exceptional guest service and consistently high levels of guest satisfaction throughout the guest journey.
• Monitor inventory levels for linen, guest supplies, amenities, uniforms, and housekeeping equipment.
• Monitor preventive maintenance of guest rooms and coordinate timely repairs with the Engineering Department.
• Develop, implement, and maintain Rooms Division Standard Operating Procedures (SOPs) and service standards.
• Implement effective cost-control measures to minimize waste and maximize departmental profitability.
• Analyze operational reports and key performance indicators (KPIs) to drive continuous improvement.
• Ensure compliance with health, safety, security, hygiene, and statutory regulations.
• Recruit, train, coach, mentor, and evaluate Rooms Division employees to build a high-performing team.
• Identify operational risks and implement corrective and preventive actions to maintain service excellence.
• Collaborate with the Sales & Marketing Department to support occupancy growth and enhance the guest experience.
• Promote innovation and continuous improvement in Rooms Division operations through technology, best practices, and process enhancements.
• Prepare and submit daily, weekly, and monthly operational and performance reports to the General Manager.
• Prepare departmental budgets and effectively manage operating expenses within approved limits.
• Ensure all employees comply with the hotel's grooming standards, appearance policy, and code of conduct.
• Coordinate seamless communication and collaboration between Front Office, Housekeeping, Engineering, and other operational departments.
• Oversee the reservation process to ensure accuracy, efficiency, and optimal room allocation.
• Foster a culture of ownership, accountability, professionalism, and service excellence across all Rooms Division teams.
• Conduct regular inspections of guest rooms, corridors, public areas, and operational facilities to ensure compliance with quality standards.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 10 - 15 years experience.