Relationship Sales Officer (Female)

We are recruiting to fill the position below:

Job Title: Relationship Sales Officer (Female)

Location: Abuja (FCT)
Employment Type: Full-time
Industry: Financial Services | Investments | Lending | Wealth Management

Job Summary

• We are seeking a proactive, sales-driven, and customer-focused Relationship Officer (Female) for gender balance to join our growing team.

Job Description

• The Relationship Officer will be responsible for acquiring new clients, maintaining strong relationships with existing customers, mobilizing investment funds, promoting the company's financial products, and supporting loan generation activities.
• The ideal candidate will possess excellent sales, communication, and relationship management skills with a strong passion for delivering value to clients while achieving business growth targets.

Key Responsibilities

• Increase revenue by cross-selling and upselling financial products.
• Conduct periodic relationship reviews to improve customer satisfaction and retention.
• Source qualified loan customers.
• Generate new business opportunities through referrals, networking, cold calling, and strategic partnerships.
• Serve as the primary contact for assigned clients.
• Build and maintain a healthy pipeline of prospective clients.
• Guide prospective borrowers through the application process.
• Promote the company's investment, lending, and financial advisory products.
• Provide timely responses to client inquiries and resolve complaints professionally.
• Prepare and execute client engagement strategies to improve business performance.
• Identify and acquire new individual, SME, corporate, and institutional clients.
• Liaise with internal teams to facilitate efficient loan processing and disbursement.
• Consistently achieve monthly and quarterly sales targets.
• Develop long-term relationships with clients by understanding their financial goals.
• Assist clients in selecting suitable investment products based on their financial objectives.
• Educate clients on available investment opportunities and wealth creation solutions.
• Monitor assigned loan accounts and support collections where necessary.
• Drive deposit mobilization and investment portfolio growth.

Customer Experience:

• Monitor market trends and competitor activities.
• Maintain accurate records of client interactions and sales activities.
• Maintain confidentiality of customer information.
• Deliver exceptional customer service at every touchpoint.
• Prepare weekly and monthly sales performance reports.
• Ensure accurate documentation and compliance during client onboarding.

Key Performance Indicators (KPIs)

• Timely submission of reports
• Monthly investment/fund mobilization target
• Revenue generated
• Customer satisfaction rating
• Loan origination target
• Client retention rate
• Number of new clients acquired
• Cross-selling ratio
• Portfolio growth

Requirements
Education:

• Bachelor's Degree or HND in Finance, Economics, Business Administration, Marketing, Banking, Accounting, or any related discipline.

Experience:

• Minimum of 2 years experience in relationship management, sales, business development, banking, investment, insurance, fintech, or financial services.
• Proven experience in client acquisition and portfolio management is highly desirable.

Required Skills:

• Ability to work independently and meet targets
• Financial product knowledge
• Analytical and problem-solving abilities
• Time management and organizational skills
• Strong presentation skills
• Relationship management expertise
• Strong interpersonal and communication skills
• Microsoft Office proficiency
• Business development and networking skills
• Excellent sales and negotiation skills
• Customer service orientation

Preferred Attributes:

• High level of integrity and confidentiality.
• Strong persuasion and influencing skills.
• Self-motivated and highly driven.
• Professional appearance and excellent business etiquette.
• Ability to build trust and maintain long-term client relationships.
• Results-oriented with a passion for exceeding targets.
• Resilient, proactive, and adaptable.

What We Offer

• Supportive and collaborative work environment.
• Continuous training and learning.
• Salary of N200,000 - N250,000 per month.
• Career growth and professional development opportunities.
• Opportunity to work with a dynamic and fast-growing financial services company.
• Attractive performance-based incentives and commissions.