Logistics Customer Service Representative

We are recruiting to fill the position below:

Job Title: Logistics Customer Service Representative

Location: Orchid Road / Ajah / Lekki / Addo Road, Lagos
Employment Type: Contract
Work Schedule: Orchid Road (7:30am- 1:30pm morning Shift - 1:00pm - 8:00pm Afternoon Shift), Ajah (5:30am- 1:30pm morning Shift - 1:00pm - 8:00pm Afternoon Shift), Lekki (7:30am- 1:30pm morning Shift - 1:00pm - 8:00pm Afternoon Shift), Addo Road (7:30am- 1:30pm morning Shift - 1:00pm - 8:00pm Afternoon Shift).

Job Summary

• The Logistics Customer Service Representative at GUO Logistics will play a key role in ensuring smooth and efficient handling of parcels and courier services across multiple locations.
• The role involves managing customer interactions, coordinating parcel movement, routing and tripping, ensuring proper packaging, registration, and inspection of all items, while maintaining high service standards that reflect the GUO brand’s commitment to reliability and customer satisfaction.

Key Responsibilities

• Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
• Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
• Supervise and verify proper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.
• Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
• Support revenue collection and ensure all transactions are properly recorded and accounted for.
• Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.
• Record and maintain customer data and transaction history accurately in the CRM system.
• Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
• Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.
• Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.

Requirements
Key Competencies:

• Education: Minimum of HND / Bachelor’s degree in Logistics, Business Administration, Supply Chain Management, or related field.
• Experience: An experiencein logistics, courier services, or transport operations, preferably within a structured logistics company.

Skills:

• Ability to multitask and perform effectively under pressure.
• Problem-solving and adaptability.
• Proficiency in Microsoft Office and logistics tracking tools.
• Professionalism and accountability.
• Keen attention to detail and accuracy in documentation.
• Strong understanding of parcel handling and logistics operations.
• Strong problem-solving and customer service orientation.
• Teamwork and collaboration.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset.
• Time management and organization.

Salary

• Addo / Orchid: N110,000 monthly.
• Ajah / Lekki: N150,000 monthly.