Hotel General Supervisor Job

Residency Hotel Limited is one of the leading hospitality industries in Nigeria with over 10 branches across the nation and more than 30 years in the industry.

Job Location: Lekki, Lagos
Employment Type: Full-time

Description

• The General Supervisor is responsible for enforcing all the policies, rules and regulations governing the organization for excellent customer service.
• This role demands strong leadership, a deep understanding of the hospitality sector from the security to the kitchen department, and a commitment to maintaining high standards of quality and customer satisfaction in the guest house.

Key Responsibilities
Operational Management:

• Oversee daily operations across all Lord Build Guest House departments to ensure efficiency and effectiveness.
• Develop and implement policies and procedures to standardize and maintain quality operations.
• Monitor financial and operational metrics to meet revenue and profit targets.

Leadership and Team Management:

• Lead and inspire teams to deliver outstanding guest experiences and achieve organizational objectives.
• Recruit, train, and develop employees to sustain high-performance levels.
• Conduct performance reviews and provide feedback for continuous improvement.

Strategic Planning:

• Formulate and execute strategies to enhance business growth and competitive positioning.
• Identify opportunities for partnerships and new revenue streams.
• Stay informed about market trends and competitor activities to adapt strategies effectively.

Guest Experience and Quality Assurance:

• Ensure consistent, high-quality experiences for all guests across departments.
• Address guest feedback and complaints professionally and promptly.
• Regularly assess facilities and services to maintain or exceed standards.

Compliance and Risk Management:

• Ensure compliance with all health, safety, and regulatory requirements.
• Manage budgets and optimize resource allocation in the guest house.
• Implement effective risk management measures to protect organizational interests.

Qualifications and Skills

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field
• 1 - 2 years of managerial experience in the hospitality industry, with a proven track record of success.
• Strong leadership and decision-making abilities.
• Excellent interpersonal and customer service skills.
• Proven ability to manage multiple challenges and teams effectively.
• Proficiency in hospitality management software and tools.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.