Head of Retail Sales

We are recruiting to fill the position below:

Job Title: Head of Retail Sales

Location: Lagos

Role Overview

• This role is responsible for driving revenue growth, leading large-scale sales teams, and building high-performance structures that consistently deliver on ambitious targets.
• We are seeking a highly energetic and commercially driven Head of Retail Sales to lead, scale, and optimize our retail sales operations within a fast-paced fintech environment.
• The ideal candidate is a strong sales leader with proven experience managing large, distributed teams, implementing performance frameworks, and executing strategies that drive measurable business results.

Key Responsibilities

• Manage, motivate, and scale a large team of sales agents, team leads, and supervisors
• Recruit, train, and develop high-performing sales talent to drive productivity and growth
• Develop and execute sales strategies to achieve and exceed revenue targets
• Monitor sales performance trends and optimize strategies for improved conversion and revenue
• Oversee daily sales operations and ensure efficiency in execution across all touchpoints
• Set clear sales targets and KPIs, ensuring consistent achievement across all retail channels
• Ensure compliance with company policies, operational standards, and regulatory requirements
• Implement robust performance management frameworks to track, measure, and improve team output
• Lead and drive retail sales operations across multiple locations and regions
• Collaborate with cross-functional teams to enhance customer acquisition, retention, and overall experience
• Build and maintain structured sales processes, reporting lines, and operational systems

Requirements

• Proven experience in a senior retail sales leadership role (fintech, banking, or telecoms preferred)
• High energy, results-oriented mindset with the ability to thrive in a fast-paced environment
• Experience managing large sales teams (100–200+ staff) across multiple locations
• Solid experience in overseeing day-to-day sales operations and administrative functions
• Excellent leadership, communication, and decision-making skills
• Strong track record of driving sales performance and revenue growth
• Strong understanding of sales structures, reporting frameworks, and process optimization
• Demonstrated success in leading multiple sales agents and achieving targets at scale

Key Competencies:

• Structure & Process Development
• Operational Excellence
• Strategic Thinking
• Execution & Delivery
• Performance Management
• Revenue Growth & Target Achievement
• Sales Leadership & Team Management