Boutique Manager in a Lead Luxury Retail Operations Company

Job Title: Boutique Manager

Locations: VI, and Lekki - Lagos
Employment Type: Full-time

Job Summary

• We are seeking a smart, commercially driven, and customer-focused Boutique Manager to lead luxury retail operations and deliver exceptional customer experiences.
• The ideal candidate must possess strong leadership skills, attention to detail, a luxury service orientation, and the ability to build long-term relationships with high-value clients.
• The Boutique Manager will oversee the daily operations, sales performance, customer experience, staff management, and overall profitability of the boutique.
• We are looking for a refined leader with strong sales management ability, operational discipline, luxury customer relationship skills, and the capacity to drive boutique profitability while maintaining premium brand standards.

Responsibilities
Sales & Business Growth:

• Build strong relationships with VIP and repeat customers
• Develop strategies to increase customer acquisition and retention
• Lead and motivate the sales team to achieve KPIs
• Monitor sales trends and optimize business performance
• Drive boutique sales and profitability targets

Customer Experience:

• Handle customer inquiries and complaints professionally
• Ensure exceptional luxury customer service standards
• Deliver personalized and memorable shopping experiences
• Maintain a premium boutique atmosphere at all times

Operations & Inventory:

• Ensure proper inventory control and stock accountability
• Manage visual merchandising and product presentation
• Oversee daily boutique operations efficiently
• Coordinate with management on stock planning and replenishment
• Maintain operational discipline, reporting, and compliance

Team Leadership:

• Conduct staff performance monitoring and coaching
• Foster a culture of professionalism, excellence, and accountability
• Recruit, train, supervise, and develop boutique staff

Requirements

• Excellent communication and interpersonal ability
• Strong understanding of luxury customer behaviour
• High level of professionalism, grooming, and emotional intelligence
• Strong reporting, organizational, and operational management skills
• Bachelor’s Degree or equivalent qualification
• Minimum of 5 years of experience in retail, luxury retail, fashion, or boutique management
• Strong sales leadership and customer relationship skills

Added Advantage:

• Experience managing luxury, fashion, jewelry, fragrance, beauty, or lifestyle brands
• Knowledge of luxury selling techniques and Clienteling.

Salary
N180,000 - N250,000 per month.

What we Offer:

• Opportunity to work with a growing luxury retail organization.
• Career growth opportunities within the Group
• Competitive salary and performance incentives
• A premium and professional work environment

How to Apply
Interested and qualified candidates should send their CV/Resume, Cover Letter and Recent Photograph to: [email protected] and copy: [email protected] using the job title and location as the subject of the email.

Note: Only shortlisted candidates will be contacted.