Hilton Garden Hotel is a hospitality company located in Enugu, dedicated to providing premium comfort, leisure, and service excellence to our guests. Our facility features a wide range of amenities, including an open bar, VIP bar, lounge, swimming pool, snooker board, table tennis board, shisha stand, and live band entertainment—all designed to create a vibrant and relaxing atmosphere. We also offer professional laundry services to ensure guest convenience. At Hilton Garden Hotel, we are passionate about hospitality and committed to delivering unforgettable experiences. We value talent and offer a supportive, growth-oriented environment for individuals looking to build rewarding careers in the hospitality industry.
We are recruiting to fill the position below:
Job Position: Head of Operation
Job Location: Enugu
Employment Type: Full-time
Job Summary
- Hilton Garden Hotel, Enugu is seeking a highly experienced and strategic Head of Operations to oversee and optimize all hotel operations.
- The successful candidate will be responsible for driving operational excellence, enhancing guest satisfaction, improving profitability, and ensuring adherence to brand standards.
- This role requires a dynamic leader with strong business acumen and a passion for hospitality.
Key Responsibilities
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance
- Develop and implement operational strategies to improve efficiency, service quality, and profitability
- Ensure compliance with Hilton brand standards, policies, and procedures
- Monitor financial performance, control costs, and drive revenue growth
- Lead, mentor, and develop department heads and staff to achieve high performance
- Establish and maintain exceptional guest service standards and handle escalated guest issues
- Coordinate with senior management on budgeting, forecasting, and business planning
- Ensure compliance with health, safety, and regulatory requirements
- Analyze operational data and prepare reports for executive decision-making.
Requirements
- Bachelor’s degree or HND in Hospitality Management, Business Administration, or a related field
- Minimum of 1–3years of experience in hotel operations
- Strong leadership and team management skills
- Proven track record of improving operational performance and guest satisfaction
- Excellent financial management and analytical skills
- Strong communication, interpersonal, and problem-solving abilities
- Familiarity with hotel management systems and Microsoft Office tools.
Key Competencies
- Strategic thinking and execution
- Leadership and people management
- Financial and business acumen
- Customer experience management
- Operational efficiency and process improvement
- Decision-making and problem-solving.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Head of Operations” as the subject of the mail.
