Head of Customer Care Support Job

Lulifiber is a high-speed fiber internet service provider delivering reliable, affordable, and uninterrupted broadband connectivity to homes and businesses in Nigeria. We specialize in fiber-to-the-home (FTTH) and enterprise-grade connectivity solutions designed for speed, stability, and scalability. Our mission is simple: connect Nigerians to a faster digital future.

Currently serving Lagos State and Owerri (Imo State), we are expanding rapidly to bring world-class internet access to more communities.

We are recruiting to fill the position below:

Job Position: Head of Customer Care Support
Job Location: Nigeria

Description

• We’re looking for an experienced Head of Customer Care Support to lead a customer-focused team and drive service excellence.

Responsibilities

• Lead and manage the customer care support team
• Drive customer satisfaction and service excellence
• Monitor service quality and team performance
• Implement strategies to improve support operations.

Requirements

• Relevant experience in customer care and support leadership
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Passion for delivering exceptional customer service.

Method of Application
Interested and qualified candidates should possess send their Applications to: [email protected]using "Application for Head of Customer Care Support" as the subject of the email.