Front Desk & Admissions Officer

Standard Bearers School was founded on January 7, 1997, during a time when Nigeria’s education system faced declining standards despite the rise of many schools. With a small team of passionate educators and a handful of pupils, SBS was established with a clear vision: to create a school that gives equal importance to academic excellence and creativity.

More than just a school, SBS is a close-knit community that offers a well-rounded educational experience in a modern, technology-driven learning environment. We celebrate the individuality of every child, guiding them on a journey of self-discovery while nurturing independence, confidence, and responsibility. Our goal is to provide a strong foundation that prepares our students to become capable and responsible members of society.

We are recruiting to fill the position below:

Job Title: Front Desk & Admissions Officer

Location: Lagos
Employment Type: Full-time

Job Description

• The successful candidate will work closely with the Head of Marketing to generate, nurture, and convert prospective parent inquiries into enrollments.
• The Front Desk & Admissions Officer serves as the first point of contact for parents, visitors, and prospective families.
• This role plays a significant part in supporting the school's admissions targets and maintaining excellent relationships with both prospective and existing parents.
• The role is responsible for delivering an outstanding reception experience while managing the admissions journey from initial enquiry to successful enrolment.

Key Responsibilities

• Prepare admission letters, invoices, enrolment packs, and other admissions-related correspondence.
• Respond promptly to all admissions enquiries and follow up with prospective families to maximize enrollment opportunities.
• Coordinate admissions assessments, interviews, appointments, and enrolment documentation.
• Manage the admissions process from enquiry through successful enrolment.
• Prepare weekly and monthly admissions, enquiry, and visitor reports for management.
• Ensure the reception area is organised, welcoming, and reflective of the school’s professional standards.
• Provide administrative support to the Head of School and other departments as required.
• Manage visitor access in accordance with the school’s safeguarding and security procedures.
• Work closely with the Head of Marketing to execute admissions campaigns, marketing initiatives, Open Days, exhibitions, community engagement activities, and other pupil recruitment programmes.
• Serve as the first point of contact for all walk in visitors, telephone calls, emails, website enquiries, and WhatsApp enquiries.
• Maintain strict confidentiality of pupil, parent, staff, and school information.
• Conduct personalised school tours for prospective parents and guardians, showcasing the school's facilities, programmes, learning environment, and unique value proposition.
• Maintain accurate admissions records, enquiry databases, and visitor logs.
• Welcome parents, visitors, pupils, vendors, and other stakeholders in a professional, courteous, and friendly manner.
• Build and maintain positive relationships with prospective and existing parents to enhance parent satisfaction and pupil retention.
• Support initiatives that contribute to achieving the school’s annual enrolment and retention targets.

Key Performance Indicators (KPIs)
Performance will be measured against:

• Number of admissions enquiries managed.
• Enquiry to enrolment conversion rate.
• Contribution to pupil enrolment and retention targets.
• Quality of school tours and visitor experience.
• Professionalism and effectiveness at the front desk.
• Accuracy and completeness of admissions records.
• Timely response to enquiries.
• Parent satisfaction and customer service feedback.

Qualifications and Experience

• Strong interpersonal, organisational, and customer relationship management skills.
• Experience using admissions management systems or CRM software will be an added advantage.
• 2 to 5 years' relevant experience in admissions, front desk administration, customer service, hospitality, or administrative support. Previous experience in a school environment will be an added advantage.
• Excellent written and verbal communication skills.
• A Bachelor's Degree from a reputable, accredited university with a strong academic record (minimum of Second Class Upper Division or equivalent preferred).
• Proficiency in Microsoft Office applications, Google Workspace, and digital communication tools.

Skills:

• High attention to detail and accuracy.
• Strong communication and presentation skills.
• Ability to work collaboratively with the Head of Marketing and other departments to achieve enrolment goals.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Integrity, discretion, and confidentiality.
• Confidence in engaging and guiding prospective parents during school tours.
• A warm, welcoming, and professional personality.
• A proactive, target-driven, and solution-oriented mindset.
• Strong organisational and administrative abilities.

What We Offer

• The opportunity to contribute to the growth and success of one of Lagos' leading Nursery and Primary Schools.
• Opportunities for continuous learning and career development.
• Competitive salary and attractive employment benefits.
• A supportive and collaborative working environment.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: [email protected] using the Job Title as the subject of the email.

Note

• Candidates must be available for immediate resumption.
• Only shortlisted candidates will be contacted.