Fraud Operations Specialist 2

???? Description

• Detect, review, respond to fraud and abuse across Twilio products.
• Investigate cases and assess risk, applying Twilio policies.
• Communicate outcomes to customers, stakeholders, and partners.
• Identify trends in malicious behavior and document findings.
• Create resources for fraud prevention processes.
• Collaborate with product, engineering, and legal on risk mitigation.

???? Requirements

• Willingness to work non-traditional schedule (weekends/evenings/holidays).
• 2-3 years in fraud, abuse or compliance (ecommerce, FinTech, or telecom).
• Effective, empathetic communicator; accountable for production, quality, and user satisfaction.
• Experience in a fast-paced, ambiguous environment with a bias for action.
• Demonstrated experience using SQL, Looker, Tableau or similar data tools.
• Demonstrated experience collaborating with cross-functional teams on risk mitigation.

???? Benefits

• Competitive pay, time off, parental and wellness leave, healthcare.
• Retirement savings program; offerings vary by location.

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