Developer Success Manager

???? Description

• Use AI to produce quality content. Write reusable prompts and skills for docs to meet Ably’s standards.
• Understand how developers experience Ably. Empathize with workflows and improve onboarding and adoption.
• Use data to drive decisions. Monitor usage to identify risk and expansion opportunities.
• Design automated onboarding and engagement programs. Onboarding sequences, in-app messages, and emails; iterate with AI.
• Drive activation, adoption, and retention. Track funnels and run nurture experiments.
• Improve self-service experience end-to-end. Identify friction and fix with cross-team collaboration.

???? Requirements

• A technical background to engage with developers.
• Experience in product-led growth, DevRel or technical marketing in self-serve SaaS.
• Strong analytical mindset with product usage data and tools.
• Experience using AI to accelerate research, experimentation, and analysis.
• Genuine empathy for developers and understanding of great developer experience.
• Proactive, self-directed approach and strong cross-functional collaboration.

???? Benefits

• Remote-first, flexible work; UK hub in London for in-person meetups.
• Equity via EMI share options.
• 28 days annual leave plus a birthday day off.
• Enhanced parental leave and wellbeing benefits.
• Home workstation budget and learning budget; 5% L&D time.
• Private healthcare with BUPA and life assurance.

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Product Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Help us maintain the quality of jobs posted on Empllo!

Is this position not a remote job?

Let us know!