Day Spa Therapist in a Hospitality Company

Job Title: Day Spa Therapist

Location: Lagos
Employment Type: Full-time

Job Summary

• The role requires technical expertise, excellent customer service, and the ability to create a calming, luxurious experience for every client.
• As a Day Spa Therapist you will be responsible for delivering high-quality wellness and beauty treatments that enhance guest relaxation, rejuvenation, and overall well-being.

Key Responsibilities
Treatment Delivery:

• Assess client needs and recommend appropriate treatments
• Body sculpting and wellness therapies (if applicable)
• Body treatments (scrubs, wraps, exfoliation)
• Perform a wide range of spa treatments, including:
• Swedish, Deep Tissue, Hot Stone, and Aromatherapy massages
• Customize services based on skin type, health conditions, and client preferences.
• Facials (hydrating, anti-aging, acne treatments, etc.)

Client Experience & Customer Service:

• Build long-term relationships with clients to encourage repeat visits
• Greet clients warmly and conduct self in a professional manner.
• Handle client concerns professionally and escalate when necessary.
• Educate clients on aftercare and wellness routines
• Maintain a calm, welcoming, and discreet environment

Hygiene & Safety Standards:

• Properly handle spa products and equipment.
• Follow all health, safety, and infection control guidelines
• Ensure treatment rooms, tools, and equipment are clean and well-organized
• Maintain strict hygiene and sanitation protocols before and after treatments

Product Knowledge & Retail:

• Demonstrate strong knowledge of spa products and ingredients
• Recommend suitable skincare and wellness products to clients.

Operational Support:

• Prepare treatment rooms before each session
• Monitor inventory levels and report shortages.

Professional Conduct:

• Work collaboratively with team members and management
• Uphold confidentiality and professionalism at all times
• Maintain a polished appearance and adhere to spa grooming standards
• Stay updated on new treatments, techniques, and industry trends.

Required Qualifications

• Knowledge of various massage techniques and skincare treatments
• Ability to work flexible hours, including weekends and holidays
• Strong communication and interpersonal skills
• Proven experience as a Spa Therapist (preferably in a luxury spa environment)
• Certification or Diploma

Preferred Skills:

• Time management
• Attention to detail
• Experience with advanced treatments (e.g., body sculpting, lymphatic drainage)
• Key Competencies
• Emotional intelligence
• Customer-centric mindset
• Professional etiquette