Data IT Support Executive Job

WTS Energy - Our client is an indigenous company that provides technology-driven solutions that enhance safety and operational resilience across Nigeria’s high-impact industries.

They are recruiting to fill the position below:

Job Position: Data IT Support Executive

Job Location: Lagos

Objective

• Provide assistance in managing, maintaining, and troubleshooting data systems and workflows.
• This role involves supporting data quality, integrity, and issue resolution within the OSP Infrastructure.

Job Duties / Responsibilities / Accountabilities

• Document frequently asked questions and standard solutions to build a self-service knowledge base.
• OSP card printing, if required
• Notification of processed requests to clients.
• Resolve technical issues efficiently while maintaining a high level of customer satisfaction.
• Coordination of meetings for the resolution of challenges with clients
• Support business units with data entry, updates, and troubleshooting data-related issues.
• Taking minutes of meetings
• Dissemination of monthly Power BI reports to clients
• Update of valid training certificates on accredited training portals
• Collaborate with DB/IT teams to ensure accurate data flow between systems.
• Respond to the Feedback handle for the OSP portal
• Respond to data-related inquiries via email and phone.
• Assist OSP Help Desk Personnel when required

Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT
• Management.

Qualifications / Experience Required

• Bachelor of Science Degree in Computer Science / Eng. / Electrical Eng. from an accredited university
• OCA, ITILv4, and Power BI certification
• Minimum of a year’s experience in Systems / Database Administration
• Minimum 1 year of experience in IT roles

Key Competencies Requirements:
Functional / Technical:

• User Support
• Communication
• External customer support
• ITIL

Behavioural:

• Must be analytical and able to analyze complex information from several points of view
• and communicate effectively with management, operational, and technical personnel.
• Helpful and personable attitude with evident desire to assist all employees and external
• clients.
• Highly organized and efficient; able to prioritize work with minimal supervision
• Ability to multitask and manage conflicting deadlines and tight schedules
• Must exhibit the highest level of personal and professional integrity
• Good Interpersonal Skills
• Strong Team player who goes beyond job requirements
• Good relationship-building and networking skills
• Maturity, tact, and including the ability to relate with different categories of people
• Flexibility and willingness to work beyond strict job requirements.
• An enterprising attitude that is quick to search out alternative solutions to needs or problems.