Customer Success Engineer, Scaled (USA)

???? Description

• Own DroneDeploy Academy for HV/Scaled: paths, certs, courses.
• Build scalable enablement assets: scripts, videos, ROI templates, playbooks.
• Run webinars, office hours, and workshops; reuse recordings for self-serve.
• Partner with Renewals to standardize health checks, QBR/EBR narratives, expansion plays.
• Develop product/workflow expertise across UAV/Automation/AI; update enablement content.
• Use CRM/LMS/CMS, analytics, and AI insights to prioritize scaled programs.

???? Requirements

• Bachelor’s in Engineering or related field, or equivalent B2B SaaS experience.
• 3+ years in Solutions Eng, CSE, Sales Enablement, or similar roles.
• Experience designing/hosting scaled enablement or Academy programs (curriculum, content, launch, measurement).
• Map use cases to product capabilities; design simple demos and playbooks.
• Strong written/verbal comms; presenting to field users, GTM teams, execs.
• Experience with CRM, LMS/CMS, analytics, and collaboration tools in SaaS.

???? Benefits

• Culture of Innovation & Collaboration – Thrive in a creative, teamwork-driven environment.
• Drone Certification – Get certified with full backing.
• Flexible Work Arrangements – Remote-first options and schedule flexibility.
• Paid Family Leave – Time off to support your family.
• Comprehensive Healthcare Coverage – Plans to support well-being.
• Career & Growth Development – Build skills and opportunities through continuous learning.

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