Community Research Specialist

???? Description

• Bridge community sentiment with product teams via formal research.
• Analyze user feedback and translate insights into recommendations.
• Lead qualitative and quantitative studies to uncover needs.
• Map end-to-end user journeys to identify friction points.
• Partner with Product, Community Ops, Data Science for insights.

???? Requirements

• 3+ years researching online communities and fan bases
• Design and analyze surveys; run focus groups
• Strong written communication; tell data stories to non-technical audiences
• Experience managing feedback loops; coordinate with teams
• Independent worker; manage multiple research threads
• Experience with SQL or basic data querying

???? Benefits

• MacBook Pro and gear for work
• Courses and books sponsored by the company
• Company stock options
• Cafeteria Benefit Program (medical, gym, perks)
• VTO (volunteering time off) - a day off each quarter
• Flexible work hours and time off

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