Customer Service Representative (Events)

Location: Isolo, Lagos
Employment Type: Full-time

Job Responsibilities

• Follow up with clients on event bookings, payments, and post-event satisfaction.
• Provide exceptional customer support before, during, and after events.
• Handle client complaints, requests, and feedback professionally, ensuring prompt resolution.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Maintain accurate client records and prepare customer service reports.
• Coordinate with the operations and event teams to ensure seamless service delivery.
• Attend to client inquiries regarding event planning, bookings, and services via walk-in, phone, email, and social media.

Qualifications

• Minimum of B.Sc. or HND in any relevant discipline.

Requirements:

• Excellent communication and interpersonal skills.
• Minimum of 2 years' experience in customer service, hospitality, events, or a related field.
• Experience with event booking or client relationship management is an added advantage.
• Customer-focused with strong problem-solving abilities.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: For more information WhatsApp: 09035411252.