Customer Service Expert

Trax Apparel Limited is a wholly-owned indigenous luxury fashion and apparel company. We were founded in the heart of West Africa in Nigeria. We commenced the operations of our business in 2012. However, we took it a step further and formally registered/incorporated our company in January 2019.

We pride ourselves on being one of the premium fashion and apparel brands in Nige ria. We cater to the lifestyle needs of both the male and female gender and are alw ays attuned to being your go to fashion brand.

Job Location: Lekki, Lagos
Employment Type: Full-time

Role Overview

• The organization is looking for a Customer Service Expert / Team Lead who can deliver exceptional customer experiences, close sales, and lead a small team to hit targets.
• This role is for someone who understands that great service drives revenue and isn’t afraid to implement marketing strategies to get results.

Key Responsibilities

• Own the Customer Experience: Handle inquiries, complaints, and orders across phone, WhatsApp, email, and social media with professionalism and speed.
• Drive Sales: Identify upsell and cross-sell opportunities, handle objections, and close sales while keeping the customer first.
• Implement Marketing Strategies: Execute campaigns, promotions, and follow-up sequences to convert leads and retain customers.
• Lead & Support the Team: Guide junior staff, set daily targets, monitor performance, and ensure consistency in service standards.
• Analyze & Improve: Track key metrics like response time, conversion rate, and CSAT. Spot recurring issues and propose solutions.
• Represent the Brand: Be a product expert on bespoke clothing and leather goods, and communicate the brand's value clearly to customers.

What We’re Looking For

• Experience: 3+ years of experience in customer service, sales, or a client-facing role. Team lead experience is a plus.
• Sales Capabilities: Proven ability to close sales and handle objections confidently.
• Marketing Execution: Hands-on experience implementing marketing strategies, campaigns, or sales scripts.
• Languages: Excellent communication skills in English. Knowledge of Yoruba or Igbo is an advantage.
• Technical Skills: Strong organizational skills and comfort using CRM tools, WhatsApp Business, and basic spreadsheets.
• Mindset & Passions: A proactive, problem-solving mindset with attention to detail, alongside a passion for fashion, luxury goods, and African culture.

What We Offer

• Competitive salary + performance-based incentives: N300,000 - N400,000 Monthly.
• Opportunity to grow into a leadership role as the company scales
• Work with a premium Nigerian brand making waves in the fashion industry
• A fast-paced, collaborative team that values ownership and results.

Method of Application
Interested and qualified candidates should send their Resumes to: [email protected] using “Application – Customer Service Expert/Team Lead” as the subject of the email.