Customer Experience Operations Manager

???? Description

• Act as primary admin for the Customer Office tech stack (Gainsight, Kantata, Mavenlink).
• Own, manage, and optimize configurations, workflows, automation, integrations, and reporting.
• Design end-to-end workflows and AI-enabled automation across the customer lifecycle.
• Partner with cross-functional stakeholders to deliver scalable system solutions.
• Collaborate with Customer Success, Support, and Professional Services to maximize system capabilities.
• Remote role open to Canada and USA applicants.

???? Requirements

• 8+ years in CX/Operations; experience with Gainsight, Kantata, Salesforce; degree required.
• Configuring and maintaining CX platforms: workflows, automation, and reporting.
• AI and automation experience in operational environments.
• End-to-end lifecycle understanding and CX strategy.
• Translate business requirements into scalable technical solutions.
• Strong collaboration, communication, and problem-solving.

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.