Customer Experience Operations Manager

???? Description

• Act as primary admin for the Customer Office tech stack (Gainsight, Kantata, Mavenlink).
• Own, optimize configurations, workflows, automation, integrations, and reporting.
• Ensure systems enable customer engagement strategies and operations.
• Provide advanced system support and proactive issue resolution for customer-facing teams.
• Monitor performance, conduct audits, and drive enhancements for scalability.

???? Requirements

• 8+ years in Customer/Revenue/Operations with Gainsight, Kantata, or Salesforce.
• Strong config/opt of CX platforms: workflows, automation, reporting.
• Preferred: Gainsight Admin; Kantata/Mavenlink; Salesforce; data integration tools.
• Experience with integrations, data management, analytics; AI/automation in ops.
• End-to-end customer lifecycle understanding; translate requirements to tech.
• Collaboration, communication, and problem solving; team oriented.

???? Benefits

• Remote opportunity open to Maharashtra, India.
• Accommodations provided during selection process.

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