Technical Support Expert 3

???? Description

• Investigate billing, pricing, and usage issues; communicate findings to customers
• Own customer communication and ticket handling during billing-related incidents
• Evaluate circumstances and apply credits or refunds per policy
• Troubleshoot complex issues, including tech components, to ensure functionality
• Mentor TSEs and new hires to improve troubleshooting
• Assist with escalations and tech questions in real time via Slack, Zendesk, Jira

???? Requirements

• 5+ years of relevant experience
• Experience in fast-paced environments with a proven track record of delivering results
• Experience with Salesforce, Zuora, or other financial management software
• Strong problem-solving and tech troubleshooting skills (JIRA)
• Attention to detail; ramp up quickly on new products and technologies
• Excellent communication skills, including reading, writing, listening, and verbal expression

???? Benefits

• Remote-friendly role based in Colombia
• Competitive pay, generous time off, and wellness leave
• Healthcare and retirement savings program
• Opportunities for career growth and learning

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