Call Center Representative

???? Description

• Provide exceptional customer service for benefits inquiries and enrollment.
• Use Salesforce and SharePoint to access docs and update records.
• Support onboarding of new clients to call center processes and systems.
• Assist with open enrollment and enrollment processing, eligibility research.
• Guide clients on online admin systems for new hires and eligibility changes.
• Assist with claims and resolve issues; update client benefits; produce monthly reports.

???? Requirements

• Excellent verbal and written communication; strong telephone etiquette.
• Flexible with changing priorities and deadlines; able to multitask.
• Proficient in Windows and Office Suite; internet skills.
• Experience using Salesforce, SharePoint, and call center systems.
• Strong organizational, prioritization, and detail-oriented skills.
• Life License required or completed within 3 months; ongoing CE.

???? Benefits

• Bonus eligibility and RSUs.
• Discretionary awards and a full benefits package.
• Medical, financial and other benefits including 401(k).
• Vacation, sick time and parental leave.

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Help us maintain the quality of jobs posted on Empllo!

Is this position not a remote job?

Let us know!