Business Operations Manager Job

Fenchurch Group is recruiting suitably qualified candidates to fill the position below:

Job Position: Business Operations Manager

Job Location: Nigeria

Role Purpose

• The Business Operations owns the franchise's commercial, technical, and regulatory performance.
• The successful candidate shall translate Management's strategic mandate into core operations, driving the reduction of Aggregate Technical Commercial &Collection (ATC&C) losses whilst providing leadership and driving strategic performance for the business.

Key Responsibilties
Strategic Leadership:

• Own and drive the franchise's ATC&C loss reduction roadmap, setting monthly milestones, tracking progress, with Management Information System.
• Develop and regularly update operational plan ranging from metering, revenue assurance, network management, and customer engagement
• Set individual and team KPIs; hold weekly performance review meetings with key stakeholders
• Develop business strategies, manage budget allocation, and support investment decisions.

Commercial & Revenue Oversight:

• Oversee and validate revenues cycle ranging from energy received, billed, and money collected.
• Drive collection efficiency improvement strategies and review collection performance on weekly basis.
• Champion the energy transition programmes ranging from prepaid to smart metering; monitor metering rollout against monthly targets
• Ensure commercial losses (theft, bypass, unmetered consumption) are reduced to bear minimum through loss reduction strategies.

Technical & Network Oversight:

• Ensure the feeder operates at maximum availability whilst owning network resilience.
• Approve planned maintenance schedules and emergency response protocols.

Compliance & Stakeholder Relations:

• Ensure full compliance with NERC regulations, Disco’s franchise agreement, and health & safety standards at all times
• Serve as the primary contact for the Disco, NERC, and community/customer escalations; promptly resolve regulatory issues in line with SLA.
• Prepare and submit monthly performance reports to the Management, ensuring accuracy and candour
• Maintain a positive and collaborative relationship with community leaders to support revenue enforcement and infrastructure protection.

Team & Culture:

• Recruit, onboard, and develop a high-performance team; hold all staff to clear standards of conduct, output, and customer service
• Foster a zero-tolerance culture for revenue leakage, theft, and collusion by staff
• Ensure Internal Auditor operates with full independence and that all audit findings are resolved within agreed timelines.

Qualifications & Experience

• Bachelor's Degree in Engineering, Science, Arts, or a related field (Master's degree is advantageous)
• Minimum of 12 years of experience in electricity distribution or utility management, with at least 3 years in a management role
• Strong understanding of NERC regulations, and Nigerian Electricity Supply Industry
• Proficiency in strategic planning, energy accounting, revenue assurance, and operational data analysis.