AAVA Brands Limited, a new generation company of Chanrai Summit Group (Fareast Mercantile Co. Limited), has been proudly serving Nigeria since 1890 and connects world-class brands to the Nigerian consumer, every day. Now under the umbrella of DP World, AAVA Brands Limited is further strengthened as a flexible and agile service provider. Keeping pace with the evolving needs of African consumers, we strive harder to make the right products available at the right place, in the right time.
We have dedicated our resources to supply chain management through the import / manufacture and distribution of products covering branded Food, Beverages and Fast Moving Consumer Goods for the best multi-nationals in the world. A product portfolio spanning 3,500 SKUs is managed by capable, professional teams, robust infrastructure, and strong delivery systems to ensure availability to consumers every day. As a socially responsible group, we have partnered with various NGOs such as the Tulsi Chanrai Foundation to support their social welfare initiatives.
We are recruiting to fill the position below:
Job Position: Branch Service Manager
Job Location: Lagos
Responsibilities
Branch Operations & Service Delivery:
- Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.
- Ensure adherence to company policies, safety standards, and service protocols.
- Monitor service KPIs and implement corrective actions where necessary.
Customer Satisfaction & Complaint Resolution:
- Handle escalated customer issues and ensure timely resolution.
- Drive initiatives to improve customer experience and satisfaction levels.
Team Leadership & Development:
- Supervise service technicians, customer care executives, and support staff.
- Conduct regular training sessions and performance evaluations to maintain high service standards.
Technical Support & Troubleshooting:
- Provide hands-on technical guidance to the team.
- Liaise with central technical teams for complex issues and product updates.
Inventory & Spare Parts Management:
- Ensure availability and proper management of spare parts and tools.
- Coordinate with procurement and logistics for timely replenishment.
Requirements
- Interested candidates should possess relevant qualifications with 8 years of work experience.
