Bilingual Customer Support Specialist

???? Description

• Provide technical support to users via email, chat, phone, and Zoom; resolve issues.
• Be the primary contact for Spanish-speaking users; ensure quality experience.
• Create and maintain Help Docs in English and Spanish.
• Translate in-app content and assist Product, Engineering, Marketing with Spanish content.
• Manage Spanish video content; coordinate with teams to keep resources current.
• Log bug reports and feature requests in Jira; use BugSnag and Datadog to investigate.

???? Requirements

• 1-2 years in a customer-facing support role; SaaS/tech experience a plus.
• Bilingual in English and Spanish; strong writing/translation skills.
• Experience with help desk platforms (Help Scout, Intercom, Zendesk) a plus.
• Strong troubleshooting and methodical problem-solving skills.
• Clear written and verbal communication with a customer-first mindset.
• Experience translating or writing tech help content in Spanish; preferred.
• Familiarity with Jira, Notion, Guru, BugSnag, Datadog; a plus.

???? Benefits

• Salary: starting salary $48,000 per year.
• Equity and other benefits.
• Remote-friendly, US-based; equal opportunity employer.

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