Account Management Director Job

Manufacturer of aluminum building components. The company is engaged in manufacturing and marketing building products including aluminium doors, windows, railings and suspended ceilings.

Job Location: Ikeja, Lagos
Employment Type: Full-time

Summary

• We are seeking an experienced Account Management Director to lead and optimize our Account Management team.
• This leadership role will focus on driving customer success and revenue growth, ensuring long-term customer retention, and enhancing overall account health.
• The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company.

Responsibilities

• Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth
• Develop and execute proactive customer retention and expansion strategies
• Analyze customer experience and health metrics, identifying key indicators and trends
• Educate and influence peers and the team on marketplace dynamics and successful strategies
• Contribute to the development of new product and service offerings based on customer needs
• Maximize the effectiveness of Account Management tools and resources
• Act as an escalation point for complex negotiations, optimizing deal structures
• Promote a positive, diverse, and inclusive corporate culture aligned with company values.

Requirements and skills

• 7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company
• Proven success in exceeding expansion and retention targets
• Strong leadership capability in building and managing high-performing teams
• Experience with negotiating diverse customer accounts, from SMB to enterprise
• Ability to develop strategic plans and optimize processes for long-term scalability
• Empathy for customers combined with a passion for revenue growth
• Excellent collaboration skills with cross-functional teams
• Highly organized with strong written and verbal communication abilities.

Salary
N100,000 - N150,000 monthly.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.