Technical Support Engineer 1

???? Description

• Support customers using the Twilio Console and manage accounts.
• Serve as Twilio's voice to customers and partners; act as SME.
• Communicate complex tech issues to diverse audiences by phone or email.
• Collaborate with Engineering, Product, and Sales; file JIRAs for bugs.
• Contribute to internal knowledge bases and external resources.
• 24x7 support; weekend shifts may be required.

???? Requirements

• 1-3 years experience communicating complex tech issues via phone/email.
• Address customer concerns with a friendly, empathetic approach.
• Leverages customer feedback to drive improvements.
• Experience cross-functional with Eng, Product, Sales; partner teams.
• Troubleshoot QoS issues; escalations to third parties.
• Excellent written and verbal communication skills.

???? Benefits

• Competitive pay and generous time off.
• Healthcare and retirement savings program.
• Volunteering and community impact opportunities.

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