Staff AI TechOps Lead

???? Description

• Design AI-powered CX solutions across Zendesk, Salesforce, Rocketlane, Gong, Gainsight
• Gather requirements from CX Operations leaders and translate into specs
• Build and maintain cross-system automations across Zendesk, Salesforce, Gainsight
• Create routing, summarization, sentiment analysis, and knowledge base tools
• Integrate Dust and Workato; ensure scalable, well-documented systems

???? Requirements

• 3-5 years in CX Operations, support engineering, or automation development
• Hands-on with enterprise iPaaS (Workato, Tines, Zapier) for cross-system automations
• Gathers and documents requirements; maps workflows; communicates changes to non-technical stakeholders
• Strong communicator who translates complex solutions for non-technical CX stakeholders
• Proficiency in Python and SQL for automations, APIs, and AI tool integration
• Experience with LLM APIs (OpenAI) and cloud platforms (AWS or GCP) and Git

???? Benefits

• Health and dental benefits and parental leave programs
• Generous PTO and retirement matching; RSU program
• Free 1Password account
• Paid volunteer days and Bonusly recognition
• Remote-first culture with travel for in-person events

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