Specialist, Customer Experience

???? Description

• Deliver best-in-class service to provider partners via calls, email, and chat.
• Proactively upsell features and tailor solutions for providers.
• Foster authentic connections and drive engagement with Zocdoc's platform.
• Be the voice of Zocdoc; humanize interactions and offer proactive solutions.
• Develop deep knowledge of Zocdoc's platform to showcase value.
• Maintain accurate records of all interactions to ensure consistency.

???? Requirements

• Excellent verbal and written communication in English.
• Customer service experience, ideally in healthcare or tech.
• Strong problem-solving and adaptability in fast-paced settings.
• Exceptional organizational skills and attention to detail.
• Commitment to delivering best-in-class service and mission.

???? Benefits

• Flexible work environment
• Competitive PTO
• 100% paid health benefits (medical, dental, vision)
• 401(k) with employer match
• Corporate wellness program with Wellhub
• Sabbatical leave after 5+ years
• Parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

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