Service Manager, Earthmoving & Mining Job

Liebherr Group today is a leading manufacturer of construction and mining equipment established in 1949 , but also supplies innovative user-oriented products and services in many other fields. The family-owned enterprise employs 46,000 people in over 135 companies worldwide.

We are recruiting to fill the position below:

Job Position: Service Manager, Earthmoving & Mining

Job ID: 82308
Job Location: Abuja (FCT)

Job Summary

• We are looking for an experienced Service Manager Earthmoving & Mining to lead aftersales service operations for Earthmoving & Mining equipment in Nigeria.
• You will be responsible for delivering high-quality service, maximizing equipment uptime, and driving customer satisfaction and service business growth.

Responsibilities

• Service Operations: Manage all field and workshop activities, ensuring safe, timely and high-quality execution
• Customer Support: Serve as the main customer contact and resolve issues efficiently
• Leadership: Lead, coach and monitor service teams
• Technical Support: Guide to troubleshooting and major repairs
• Parts & Planning: Ensure parts availability and optimize service planning
• Warranty & Quality: Oversee warranty handling and continuous improvement
• Business Growth: Identify opportunities to increase service revenue and warranty recovery
• Cost & Reporting: Control costs and track performance against KPIs
• Compliance & Safety: Ensure adherence to standards and HSE practices

Requirements

• Bachelor’s Degree in mechanical, electrical or related engineering field
• 7–10 years of experience in heavy equipment service (mining/earthmoving preferred)
• Proven experience managing efficient, well-performing service teams and operations
• High customer satisfaction orientation and
• Strong technical knowledge (hydraulics, engines, electrical systems)
• Experience with Liebherr equipment is an advantage
• Fluent in English
• Willingness to travel frequently within Nigeria.