Senior Technical Support Engineer

???? Description

• Manage customer CDN configurations via email and chat
• Communicate needs with engineering, product and sales
• Contribute to customer-facing docs
• Help scale support processes and policies

???? Requirements

• 2+ years in customer support or sysadmin
• Fluent English and Japanese; support via email, chat, tickets or phone
• Understanding of one or more programming languages
• Understanding of Linux/Unix environments
• Ability to debug networks with cURL, traceroute, nc

???? Benefits

• Open to Singapore (remote)
• Working hours 8am-5pm Mon-Fri; occasional Sat
• Diverse, inclusive team culture
• Impactful work at a fast-growing edge cloud company
• Career growth and open source involvement

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