IT Service Desk Engineer Job

Vennote Technologies Limited is a well-established ICT company with experience spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. Vennote Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services through the use of best practices.

We are recruiting to fill the position below:

Job Position: IT Service Desk Engineer

Job Location: Nigeria (Office-based)
Employment Type: Full-time (Shift work required)

Job Summary

• We are seeking for a dedicated IT Service Desk Engineer to act as the primary point of contact for IT incidents and service requests within our telecommunications client’s organization.
• In this role, you will play a crucial part in minimizing business disruptions by delivering prompt, high-quality technical support aligned with ITIL best practices and Service Level Agreements (SLAs).

Key Responsibilities

• Line Support & Incident Management (First line): Log, prioritize, and resolve hardware, software, network, and mobile/telephony issues via ITSM tools.
• Escalation Handling: Efficiently route complex issues to 2nd and 3rd-line support teams using established workflows.
• End-User & System Support: Provide remote and hands-on support for Windows 11, Microsoft 365, and proprietary telecom enterprise applications.
• Identity & Access Management: Manage user account lifecycles, password resets, and access permissions in Active Directory.
• Knowledge & SLA Management: Maintain internal KB articles/SOPs and consistently meet or exceed performance SLAs.

Requirements
Education:

• Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a related field

Experience:

• 3–4 years in an IT Service Desk, Help Desk, or End-User Support role (telecom or large-scale enterprise experience preferred).

Technical Expertise:

• Hands-on experience with Active Directory, Windows 11, M365, ITSM ticketing tools (ServiceNow, Jira), and networking fundamentals (TCP/IP, DHCP, DNS).

• Certifications (Bonus): ITIL v4 Foundation, CompTIA A+, or MCP.

Soft Skills:

• Exceptional communication, strong problem-solving under pressure, and a customer-first mindset.

Method of Application
Interested candidates should send their CV to: [email protected] using "IT Service Desk Engineer" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.