Regional Operations Manager Job

We are recruiting to fill the position below:

Job Position: Regional Operations Manager

Job Location: Lagos
Employment Type: Full-time

Role Description

• The Region Manager is responsible for overseeing the operations of multiple logistics sites, managing the sites through his subordinates, site managers, and ensuring the efficient, safe, and cost-effective operation of logistics activities.
• This role involves strategic planning, team management, and liaising with clients and stakeholders to ensure high levels of customer satisfaction, developing the site pickup business.

Key Responsibilities
Operational Management:

• Oversee daily operations of multiple logistics sites to ensure smooth and efficient processes, including parcel pickup, movement, and final delivery, and parcel return if undelivered.
• Develop and implement operational strategies to improve efficiency, productivity, and profitability.
• Ensure compliance with all relevant safety, quality, and regulatory standards.

Team Leadership:

• Manage, mentor, and support site managers, fostering a high-performance culture.
• Conduct regular performance reviews and provide ongoing training and development opportunities.
• Resolve any operational issues that site managers escalate.

Financial Management:

• Develop and manage budgets for multiple sites, ensuring cost-effective operations.
• Monitor financial performance and implement measures to control costs and improve profitability.
• Analyze financial reports and data to inform strategic decisions.

Client and Stakeholder Relations:

• Maintain strong relationships with key clients and stakeholders, addressing any concerns or issues promptly.
• Work closely with clients to understand their logistics needs and provide tailored solutions.
• Ensure high levels of customer satisfaction through effective service delivery.

Develop the site pickup business.

• Assist the site to try every chance to find more business for pickup;
• Support the sites to solve the challenge to facilitate getting more business;

Continuous Improvement:

• Identify opportunities for process improvements and implement best practices across all sites.
• Lead initiatives to enhance operational efficiency and reduce waste.
• Stay updated on industry trends and technological advancements to keep the organization competitive.

Safety and Compliance:

• Ensure all sites comply with health, safety, and environmental regulations.
• Conduct regular audits and inspections to identify and mitigate risks.
• Develop and implement safety policies and procedures.

Reporting and Communication:

• Prepare and present operational reports to senior management.
• Communicate effectively with site managers and other team members to ensure alignment with organizational goals.
• Facilitate regular meetings to discuss operational performance, challenges, and opportunities.

Requirements

• Bachelor’s Degree or HND in Business Administration, Logistics & Supply Chain Management, Marketing, or any related field.
• An MSc/MBA is an added advantage.
• Minimum of 5–7 years of experience in the logistics, supply chain, or e-commerce industry, with a strong understanding of last-mile delivery operations.
• At least 2–3 years’ proven experience in a managerial or supervisory role, overseeing multiple teams and/or locations.
• Demonstrated experience in franchise or hub management, including partner/vendor coordination and performance monitoring.
• Strong knowledge of operations management, route planning, fleet coordination, and delivery optimization.
• Experience managing KPIs and SLAs, with the ability to drive performance improvements across regions.
• Proficiency in data analysis and reporting tools (e.g., Microsoft Excel; familiarity with logistics or ERP systems is an added advantage).
• Excellent leadership, people management, and conflict resolution skills.
• Strong communication and stakeholder management skills, with the ability to engage both internal teams and external partners.
• High level of problem-solving ability and decision-making under pressure.
• Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively.
• Willingness to travel frequently within assigned regions.
• Knowledge of local geography and logistics networks within Nigeria is a strong advantage.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the