Quality Improvement and Learning Associate

We are recruiting to fill the position below:

Job Title: Quality Improvement and Learning Associate

Location: Lagos

The Position

• You will collaborate closely with cross-functional teams to drive continuous improvement efforts analyzing existing processes, identifying areas for improvement, and implementing strategies to optimize quality standards and ensure compliance with industry regulations and standards.
• You understand that we can only deliver on this mission if members can experience the care mDoc offers.
• With a quality improvement focus, you will employ a structured approach to system redesign to achieve new levels of performance through the science of improvement.
• The Quality Improvement Associate will play a pivotal role in enhancing organizational effectiveness and efficiency by supporting internal (across various departments) and external quality improvement initiatives.
• The Quality Improvement Associate possesses passion, and empathy and is mission-driven: you want this job because you believe deeply in our mission that people in Africa can live healthier, and more fulfilled lives.

Responsibilities

• Stay updated on industry trends and best practices in quality improvement to enhance organizational processes continuously.
• Collaborate with departmental leaders and stakeholders to implement best practices and standardize processes.
• Provide training and support to staff members on quality improvement methodologies and tools such as PDSA cycles, aim statements, logic frameworks, and lean methodology.
• Analyze existing processes and workflows to identify areas for improvement.
• Lead quality improvement projects to enhance operational efficiency and effectiveness.
• Support the whole system quality strategy at mDoc, ensuring systematic collaboration for optimal improvement, driving a culture where excellence is the north star and early failure is expected to drive learning.
• Familiarize yourself with the company's vision and mission, seeking to accomplish set goals and objectives.
• Act as a liaison between departments to facilitate communication and collaboration on quality-related issues.
• Develop and implement quality improvement plans and initiatives.
• Monitor and evaluate quality metrics to track progress and identify trends.
• Conduct regular audits and inspections to ensure compliance with quality standards and regulations.
• Prepare reports and presentations to document and communicate the progress and successes of quality improvement initiatives to senior management and external stakeholders.
• Support community engagement efforts by conducting regular Gemba walks, coaching visits, and mentoring the project teams to improve the quality of services through the QI plan and implementation.

Minimum Qualifications

• Excellent written and verbal communication skills.
• Adaptable and flexible to tasks contributing to work outside JD as required.
• Demonstrated proficiency in using Google Workspace (Doc, Slides, Sheets), digital communication platforms (Zoom, Google Meet), and project management tools like Jira, Asana, or Trello.
• Good facilitation, coordination, and interpersonal communication skills including capacity building, offering feedback, coaching, and mentoring.
• 2-3 years of work experience in process optimization, project management, and related Quality Improvement work including implementing and monitoring PDSA cycles.
• A certificate in a Quality Improvement course or hospital accreditation standards is preferable
• Bachelor's Degree in Medicine, Public Health, Healthcare Management, and/or any other relevant fields. Master's degree preferred.
• Ability to work well with others and to develop and maintain positive working relationships that get results among staff, consultants, and stakeholders.
• Highly organized, and comfortable working on multiple simultaneous projects.
• Strong analytical skills with the ability to analyze data, identify trends, and develop actionable insights.