Product Designer (UI/UX)

We are recruiting to fill the position below:

Job Title: Product Designer (UI/UX)

Location: Remote
Employment Type: Contract

Overview

• Support the design, improvement, coordination and quality assurance of Tongston’s digital products, platforms and user experiences, including T-World, Tongston websites, client-facing websites managed by the company, and selected third-party software/tools configured for company or client use.
• The role combines UI/UX design, user research, product improvement, testing, documentation, stakeholder coordination and implementation follow-through, with the expectation that the role holder develops into a broader product management capacity over time.
• This is a 100% remote role full-time This is a full-time paid independent contractor engagement for 12 months.

Roles and Responsibilities

• Maintain consistency across products through design standards, reusable patterns, style guides and structured documentation of product and design decisions.
• Conduct and support user research, usability testing and feedback analysis using surveys, interviews, analytics and other tools to inform product, design and feature decisions.
• Monitor and analyze feedback, usage data, performance metrics and quality indicators to identify gaps, friction points and opportunities for continuous improvement.
• Support the design, review and improvement of Tongston’s digital ecosystem, including T-World, company websites, internal tools, client-managed websites and selected third-party platforms configured for business or client use.
• Collaborate with cross-functional teams including Data, Research & Economics, Education, Strategy, Media/Info, Operations and Technology to translate user, business and operational needs into effective digital product and experience improvements.
• Design and refine user journeys, user flows, wireframes, prototypes, site maps, mock-ups and related product/design documentation for web, mobile and other digital platforms.
• Conduct routine testing, QA and user acceptance reviews across websites, apps and configured software platforms to ensure usability, accessibility, responsiveness, consistency and overall quality.
• Contribute to product strategy, roadmap refinement, benchmarking and release planning through research-backed recommendations and practical implementation insight.
• Support user adoption and product continuity through guides, walkthroughs, handover notes and other supporting materials as required.

Knowledge, Skills & Attitude Requirements
Technical Experience:

• Experience working across cross-functional teams and collaborating with developers, designers, data analysts & Scientists, media, education and other such personnel; and supporting testing, feedback collection or post-launch improvements is useful.
• Exposure to no-code/low-code tools, CMS platforms or third-party software configuration.
• 1 – 2 years of relevant experience in UI/UX, product design or digital product support (wireframes, website mapping, storyboards, user process flows, etc.) across web and mobile platforms (especially mobile).
• Relevant qualification in Product Management, Computer Science, Business Administration, or a related field.
• Experience with participating in the deployment of web and mobile applications; and interacting with users/tracking user feedback is useful.

Technical Knowledge:

• Good understanding of SEO principles and ensuring that UI/UX designs will adhere to them.
• Good knowledge of UI/UX best practices and user-centered design principles.
• Good understanding of usability, accessibility, consistency and quality assurance across digital products and platforms and product thinking, including user needs, problem definition, feature refinement and continuous improvement.
• Familiarity with data management, analytics, and performance tracking tools is useful.
• Basic knowledge of image authoring tools, to be able to crop, resize, refine, or perform adjustments on an image.
• Understanding of app development processes, API and third-party integrations; and developer handoff requirements is useful.

Technical Skills:

• Strong writing or copy structuring ability for digital interfaces, prompts, labels, guidance text and user-facing content.
• Excellent visual design skills & principles and proficiency in Figma.
• Ability to work closely with developers and relevant technical teams to ensure timely implementation of agreed requirements, issue resolution and alignment between business needs, user experience and technical delivery.
• Familiarity with tools such as Gimp or Photoshop is useful.
• Proficiency in using Git version control.
• Ability to apply product thinking to help define user needs, problem statements, use cases, feature requirements, priorities and phased improvement opportunities.
• Proficiency in HTML, CSS (SCSS) and Adobe Creative Suite is useful.

Soft Skills & Attitude:

• High attention to detail and design quality.
• Strong problem-solving and analytical skills
• Comfortable working in a fast-paced, cross-functional team
• Good communication and collaboration abilities
• Curious, proactive, and committed to continuous learning
• Strong alignment with Tongston’s mission, values, and culture.
• Ability to manage tasks and meet deadlines in a remote environment

Benefits

• Up to 10 working days of approved paid time away from active delivery annually.
• A monthly Remote Productivity Support Package.
• Learning & Development budget: NGN200,000 to support continuous upskilling, role-specific learning and broader professional development.
• A company-provided laptop and access to Tongston-funded platforms, software, licensed tools and other approved resources required to perform your role effectively.
• Complimentary premium access to T-World, Tongston’s integrated digital platform.
• Team-based execution and support, including an overall project management structure, reporting to a line manager, and collaboration within a sprint-based team workflow with defined weekly deliverables.
• A structured learning and growth pathway supported through twice-yearly performance review, development and growth conversations (January & July). If you join after a review cycle, your first review will take place in the next review window. The review helps you document and communicate how you’ve grown, developed and demonstrated being Valuable, Influential & Profitable.
• Professional Visibility: listed on Tongston’s website.
• Exposure to user research, product strategy, user journeys, wireframing, prototyping, usability testing, analytics-informed design improvement, and cross-functional product delivery across web, mobile and other digital platforms.
• Monthly professional fee of NGN120,000.
• Eligibility for discretionary performance-based bonus/allocation.
• Eligible for the Tongston Annual Personnel High Performance Award which comes with cash prizes and certificates you can include in your profile for future jobs.
• Pathway to full-time employment opportunity to secure additional benefits, including pension, HMO, statutory employee leave categories, promotion-based entitlements, and staff welfare benefits.

Participation in Tongston Academy sessions (scheduled periodically):

• Sales, communication & networking.
• Project management, Cybersecurity awareness & Digital automation tools.
• Personal finance & investing.
• Business development & strategy.
• Personal branding (includes CV/LinkedIn review).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Fill the form where you can provide information about yourself.
• Although this is a remote opportunity, candidates based in Gombe, Bauchi, Ilorin, Lagos or Abuja will be viewed favourably.
• For candidates who have not yet completed their NYSC, we may also be able to consider an NYSC engagement, particularly for those based in Gombe, Lagos or Abuja.
• Upload your CV & portfolio where applicable, and answer some basic pre-screening questions that demonstrate how you meet the knowledge, skills and attitude requirements for the role, in line with the JD, no later than 31 August 2026.
• If you have any questions or clarifications, please write to us at [email protected] with [email protected] in copy. Please use the subject “IC Application for - [name of the role]” in directing any correspondences to us.
• Applications will be reviewed on a rolling basis, so we strongly encourage early submission.
• If shortlisted, you will progress through the rest of the recruitment process - technical assessment, personality & multiple intelligence check, conversation with the line manager and one or more team members, reference checks, and, if successful, an offer & if accepted, onboarding.