Night Duty Manager

Philban Consulting Limited is a recruitment and employment platform. We offer high-quality services to provide our clients with staff from various fields in different business sectors such as accounting, finance, front desk managers, office management, hospitality management, chefs, drivers, etc.

Our services are affordable, very reliable and safe. We are just a phone call away. It is easy to understand that strong leaders and strong teams are directly linked to an organization's success. Phil Ban has continued to help organizations maximize the potential of their human resources.

We are recruiting to fill the position below:

Job Title: Night Duty Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• The Night Duty Manager oversees hotel operations during the night shift, ensuring excellent guest service, staff supervision, safety, security, and the smooth running of all hotel activities.

Key Responsibilities

• Supervise hotel operations during the night shift.
• Ensure the safety and security of guests, staff, and hotel property.
• Handle emergencies and operational issues as the manager on duty.
• Oversee front desk operations, including check-ins, check-outs, and the night audit.
• Ensure high standards of guest service and resolve guest complaints.
• Prepare the nightly handover and incident reports.
• Coordinate with Housekeeping, Security, Maintenance, and other departments.

Qualifications

• Previous experience in hotel operations or front office supervision.
• Proficiency in hotel Property Management Systems (PMS) is an advantage.
• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Strong leadership, communication, problem-solving, and customer service skills.