Front Desk Officer (Male) in a Top Notched Hotel

Location: GRA-Ikeja, Lagos
Employment Type: Full-time

Job Description

• Due to increasing activities, our client urgently requires the servicers of an experienced Male Front Office/Receptionist

Functional Responsibilities

• Advise guests on room features / utilities / local amenities
• Alert management of any wrongdoing or guest misconduct
• Keep an orderly front desk and reception area
• compute guests’ bills and post charges
• Inputting high volume reservations correctly and noting any special requests.
• Ensuring billing is correctly carried out to the hotel standards
• Inform guests of policies during the check-in process
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• Check-in and check-out guests to the company standards.
• passing on messages to guests and taking mail for posting
• Any other assignment.
• Verify guests’ payment methods
• Maintain a positive attitude at all times
• Accommodate guests with extra pillows, cots, toiletries
• passing on any guests' problems to the appropriate member of staff
• Help guests access the internet and WIFI
• Report emergencies to the authorities
• Liaise with all Managers on any issues and concerns.
• using sales skills to promote additional hotel services and facilities
• Your duties shall include but not limited to the following:
• Enforce hotel rules and regulations
• Book and schedule conference rooms
• dealing with special requests, such as room service, taxi bookings or wake-up calls
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Help with administrative and clerical tasks as needed
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• Create incident reports, daily activity logs, or other documents requested by management
• answering questions about hotel facilities and about local transport, places of interest and entertainment
• Send messages to guests
• Greet, welcome, and check in new guests

Requirements

• An HND or Degree in any relevant field with a minimum of 4 years’ experience in front office of a reputable and a standard Hotel.
• A certificate in the Hospitality Industry and knowledge of hotel operational hospitality software for the front office will be an advantage