First Notice of Loss Agent (FNOL), Claims

???? Description

• Providing timely, empathetic responses to customer inquiries throughout the claims process.
• Gathering and recording key details from each call for the claim file.
• Partnering with Claims team for accurate processing and timely resolution.
• Completing data-entry into client claims database and apps.
• Assisting in filing new loss claims; confirm damages and conditions.
• Complete project-based work between calls as time allows.

???? Requirements

• Experience in high-volume customer service with focus on customer experience.
• Proven ability to gather, evaluate, and document details under pressure.
• Managing multiple systems and tasks during live calls with accuracy and empathy.
• Thrives in remote, fast-paced environments with shifting priorities.
• Collaborative, solutions-minded; communicates clearly and addresses blockers.

???? Benefits

• Competitive salary and RSU equity.
• 401(k) with company match up to 4%.
• Medical, dental, and vision coverage with HSA contributions.
• Company-paid life insurance and short-term disability.
• PTO, sick leave, holidays, and mental health support.
• Career mobility and professional development budgets.

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