Donor Support Associate [Temporary Role]

???? Description

• Provide donor support via email and phone (refunds, recurring gifts, login inquiries)
• Triage incoming requests to the correct team based on email content
• Provide proactive outreach to ActBlue users as needed
• Review voicemails and return calls
• Flag bugs or issues reported by users
• Review donation transactions for fraud prevention

???? Requirements

• Experience in customer service; daily support via email and phone
• Strong preference for HubSpot or similar email ticket programs such as Salesforce/Zendesk
• Attention to detail; proofreading and accuracy
• Troubleshooting skills; creativity, patience, and a helpful attitude
• Organized and efficient with high volumes of emails and calls
• Excellent communication and ability to tailor language for diverse users

???? Benefits

• Flexible schedules and unlimited time off
• Health, dental, and vision insurance for employees and families; plus HRA
• Employer-paid life insurance and AD&D; voluntary option
• Dependent care and health care FSA options
• Employee Assistance Program (EAP) benefits
• 2% employer-paid 401(k) with up to 6% match

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