Delinquency Management Officer

2026-06-03
Lagos, Nigeria
N55,000
Banking & Finance

Newedge Finance Limited is a fintech company that promotes its aggressive financially
inclusive lending products to Nigerians which have been erstwhile displace in the
financial ecosystem, thereby opening up entirely new revenue streams while ensuring a
swift financial integration across the country

We are recruiting to fill the position below:

Job Title: Delinquency Management Officer

Location: Ogba-Aguda, Lagos
Employment Type: Full-time

Job Summary

A Delinquency Management Officer is responsible for monitoring overdue customer accounts, reducing loan defaults, and ensuring timely repayment through effective follow-up, negotiation, and recovery strategies.

Key Responsibilities

Prepare daily, weekly, and monthly delinquency reports.
Contact customers through calls, emails, SMS, or visits regarding overdue payments.
Escalate unresolved or high-risk cases to management or legal teams when necessary.
Monitor and track delinquent loan accounts.
Maintain accurate records of collection activities and customer interactions.
Analyze repayment behavior and identify high-risk accounts.
Educate customers on repayment obligations and available payment options.
Ensure compliance with company policies, financial regulations, and debt recovery procedures.
Negotiate repayment plans and settlement arrangements.
Collaborate with customer service, risk, and credit teams to improve loan recovery performance.

Requirements & Qualifications

Strong communication and negotiation skills.
Bachelor’s Degree in Finance, Business Administration, Accounting, Economics, or related field.
Proficiency in Microsoft Excel and loan management systems.
Ability to work under pressure and meet recovery targets.
Previous experience in collections, loan recovery, customer service, or credit control is an advantage.
Good analytical and problem-solving abilities.
Knowledge of debt recovery regulations and financial procedures.

Skills Required: