Customer Service Specialist

2026-08-03
Us, USA
N150,000
Banking & Finance

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:
Job Position: Customer Service Specialist - Customer Acquisition

Job Location: Nigeria
Employment Type: Full-time

Job Summary

We are seeking proactive and customer-focused Customer Service Specialists - Customer Acquisition to drive customer growth by identifying prospects, promoting products and services, and converting leads into loyal customers.
The ideal candidate will possess excellent communication, relationship-building, and sales skills while delivering exceptional customer experiences throughout the acquisition process.

Key Responsibilities

Identify and engage prospective customers through field marketing, referrals, digital channels, and direct outreach.
Promote the organization's products and services to potential customers.
Educate customers on product features, benefits, pricing, and available solutions.
Assist customers with account opening, onboarding, and documentation processes.
Build and maintain strong relationships with new and existing customers.
Follow up on leads and convert prospects into active customers.
Achieve assigned customer acquisition and sales targets.
Resolve customer inquiries, complaints, and service requests professionally.
Maintain accurate records of customer interactions and sales activities.
Ensure compliance with company policies, regulatory requirements, and service standards.
Collaborate with internal teams to ensure seamless customer onboarding and satisfaction.
Participate in promotional campaigns, marketing activations, and community engagement initiatives.
Gather customer feedback and provide insights to improve products and service delivery.

Key Performance Indicators (KPIs)

Number of new customers acquired.
Customer conversion rate.
Monthly sales and acquisition targets achieved.
Customer satisfaction ratings.
Customer retention rate.
Revenue generated from acquired customers.
Lead follow-up and conversion efficiency.
Compliance with operational and regulatory standards.

Requirements

Minimum of HND / Bachelor's Degree in any discipline.
Previous experience in customer service, sales, business development, or customer acquisition is an advantage.
Strong interpersonal and communication skills.
Excellent negotiation and persuasion abilities.
Ability to build rapport and maintain lasting customer relationships.
Goal-oriented with the ability to meet and exceed performance targets.
Proficiency in Microsoft Office applications and basic digital tools.
Strong problem-solving and conflict-resolution skills.
Ability to work independently and collaboratively within a team.
Willingness to travel within assigned territories when required.

Key Competencies: