Credit Control Officer

We are recruiting to fill the position below:

Job Title: Credit Control Officer

Location: Lagos
Job Type: Full time

Job Summary

• The role involves monitoring credit limits, following up on overdue payments, reconciling customer accounts, and working closely with internal and external stakeholders to improve cash collection performance.
• The Credit Control Officer is responsible for managing the company's credit and collections processes, ensuring timely recovery of outstanding debts, minimizing credit risk, and maintaining healthy customer accounts.

Key Responsibilities

• Monitor customer accounts to ensure timely payment of invoices and outstanding balances.
• Review customer creditworthiness and recommend appropriate credit limits.
• Prepare aging reports and provide regular updates on receivables and collection performance.
• Conduct account reconciliations and resolve billing discrepancies or payment disputes.
• Collaborate with Sales, Operations, and Finance teams to resolve account-related issues.
• Support month-end reporting and cash flow management activities.
• Maintain accurate records of collections activities, customer payments, and outstanding debts.
• Follow up with customers on overdue accounts through calls, emails, and other communication channels.
• Ensure compliance with company credit policies and financial procedures.
• Escalate delinquent accounts and support debt recovery efforts where necessary.

Requirements

• Excellent negotiation, communication, and stakeholder management skills.
• Bachelor's Degree or HND in Accounting, Finance, Economics, Business Administration, or a related discipline.
• Strong analytical and problem-solving abilities.
• Experience within the logistics, transportation, courier, FMCG, or service industry is an added advantage.
• Strong understanding of credit management, collections, and account reconciliation processes.
• Proficiency in Microsoft Excel and accounting/ERP systems.
• 3–5 years's experience in Credit Control, Accounts Receivable, or a similar finance role.

Key Competencies:

• Negotiation & Collections
• Account Reconciliation
• Credit Control & Debt Recovery
• Accounts Receivable Management
• Communication & Relationship Management
• Financial Analysis
• Risk Assessment
• Attention to Detail