Community Solutions Advisor

We are recruiting to fill the position below:

Job Title: Admin / Operations Officer

Location: Kajola, Ibeju-Lekki - Lagos
Job type: Full-time
Reporting to: Managing Director

Role Summary

• This role is critical to ensuring that tasks are executed efficiently, staff are coordinated effectively, records are maintained accurately, and operational objectives are achieved on time.
• The ideal candidate is not merely an administrator but an operational driver who follows up relentlessly, solves problems proactively, coordinates people and resources effectively, and ensures that management directives are translated into measurable results.
• We are seeking a highly organized, proactive, and execution-focused Admin / Operations Officer to oversee the day-to-day administration and operations of the company.

Key Responsibilities

• Track KPIs and organizational performance metrics.
• Generate management reports and recommendations.
• Maintain operational records and dashboards.
• Staff Coordination & Accountability Monitor staff attendance and punctuality.
• Assist with onboarding and staff administrative processes.
• Ensure compliance with company policies and operational procedures.
• Prepare reports, letters, quotations, presentations, and business documents. Manage incoming and outgoing correspondence.
• Operational Coordination Coordinate and monitor daily business activities.
• Respond to inquiries and coordinate service requests. Manage customer follow-ups and issue resolution.
• Track daily activities and performance of team members.
• Administration & Office Operations Manage daily office administration and operations. Maintain organized digital and physical records.
• Support implementation of company strategies and operational plans.
• Reporting & Performance Tracking Prepare daily, weekly, and monthly reports.
• Support enforcement of company policies and standards.
• Ensure operational reports are submitted as required.
• Coordinate communication between management and employees.
• Track projects, installations, deliveries, sales activities, and operational milestones.
• Ensure assigned tasks are completed within agreed timelines.
• Escalate operational issues requiring management attention.
• Follow up with employees, vendors, contractors, suppliers, and service providers.
• Maintain accurate data entry and records. Support process automation and operational improvements.
• Systems & Technology Management Manage company CRM, reporting systems, email platforms, and operational software.
• Coordinate meetings, appointments, and management schedules. Maintain office supplies, assets, and inventory records.
• Customer & Stakeholder Management Serve as a professional point of contact for customers and partners.
• Maintain positive relationships with stakeholders and service providers.

Requirements

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Minimum of 3 years relevant experience in administration, operations, project coordination, or office management.
• Candidates should possess a Bachelor's Degree, HND, or equivalent qualification.
• Strong proficiency in Microsoft Office, Google Workspace, spreadsheets, and business software.

Required Skills:

• Project Coordination
• Problem Solving
• Attention to Detail
• Vendor Management
• Operations Management
• Time Management
• Reporting & Documentation
• Process Improvement
• Communication & Follow-Up
• Customer Service
• Staff Coordination
• Administration

Personal Attributes:

• Able to take ownership of responsibilities.
• Professional and trustworthy.
• Committed to excellence and accountability.
• Solution-oriented and resourceful.
• Capable of working under pressure.
• Assertive in following up and ensuring task completion.
• Technology-savvy.
• Proactive and self-driven.
• The ideal candidate should be: Highly organized and detail-oriented.

Work Schedule:

• Monday – Friday (9:00 AM – 5:00 PM)
• Saturday (9:00 AM – 1:00 PM)
• Sunday Off Day (except where operational requirements necessitate support)

Tools Provided:

• Official Company Email
• CRM & Operational Software
• Cloud Storage & Documentation Platforms
• Company Communication Tools
• Reporting Systems
• Laptop/Computer Access

Success in this Role:

• Success will be measured by the candidate's ability to ensure smooth daily operations, maintain accountability across teams, coordinate projects effectively, improve operational efficiency, and help management achieve strategic and operational objectives through consistent execution and follow-through.

Requirements:

• Administration
• Time Management
• Project Coordination
• Attention to Detail
• Communication & Follow-Up
• Problem Solving
• Staff Coordination
• Process Improvement
• Reporting & Documentation
• Vendor Management
• Customer Service
• Operations Management

Compensation

• Salary Range: N300,000 - N500,000 / Month
• Compensation will be based on experience, capability, and demonstrated ability to drive execution and results.
• Performance bonuses may be introduced based on operational outcomes and company performance.