IT Data Center First Support (DCFLS) Personnel Job

Vennote Technologies Limited is a well-established ICT company with experience spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. Vennote Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services through the use of best practices.

We are recruiting to fill the position below:

Job Position: IT Data Center First Support (DCFLS) Personnel

Job Location: Lagos

Description

• Are you a technically sharp, hands-on professional with a passion for ensuring the integrity and maximum uptime of critical IT infrastructure services?
• Do you thrive in a high-availability data center environment where precision and rapid response are paramount?

Job Summary

• We are seeking for a Monitoring & Data Center First Line Support Engineer to serve as the front-line technical support within our key telecommunications partner’s high-density data centers.
• This role is crucial for ensuring the stability of telecom services by monitoring critical infrastructure, performing hands-on hardware installations, and troubleshooting, and driving the rapid resolution of facility and equipment incidents in line with strict Service Level Agreements (SLAs).
• This is a full-time, shift-based role that requires daily presence in the IT Command center office location in Lagos.

Key Responsibilities
Monitoring and Incident Management (First Line):

• Application and Service Monitoring: Monitor data center applications and services and report or take initial corrective action on alarms or anomalies.
• Incident Logging: Act as the first responder for event alerts or alarms, logging detailed descriptions of issues into the IT Service Management (ITSM) tool (ServiceNow).
• Initial Troubleshooting: Perform basic diagnostic steps on failing hardware (e.g., optimizing servers, checking data status, reseating components, performing reboots as instructed).
• Escalation: Timely and clearly escalate complex incidents or problems that require deeper technical expertise to the 2nd Line/Application support/Network/Systems Engineers following defined ITIL processes and Service Level Agreements (SLAs).
• Documentation: Maintain and update operational procedures (SOPs), knowledge base articles, and physical layout documentation.

Requirements & Qualifications

• A Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a related field.
• 3-5+ years of experience working in a NOC, SOC or Data center as a monitoring engineer.
• Previous experience working in a Telecommunications company, or a large enterprise environment is highly desirable.
• Certifications are a major plus:
  • ITIL v4 Foundation is a plus.
  • CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.

Technical Skills:

• Proven proficiency in IT infrastructure monitoring.
• Troubleshooting and Technical Support.
• Expertise in Windows 11 operating systems in an enterprise environment.
• Working knowledge of an enterprise environment
• Familiarity with IT Service Management (ITSM) tools ( ServiceNow) for logging and tracking tickets.
• Basic understanding of TCP/IP networking, DHCP, DNS, and connectivity troubleshooting.
• Experience with user administration in Active Directory.

Soft Skills:

• Attention to details
• Exceptional Communication and Customer Service skills (both verbal and written).
• Strong problem-solving and analytical abilities with a systematic approach.
• Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
• A proactive attitude and ability to work independently and as part of a team.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] / [email protected] using the Job Position as the subject of the mail.

Note: All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.